[Hiring] Strategic Account Manager @Quadrivia

Role Description

We are seeking an experienced Strategic Account Manager to own and grow relationships with our most important healthcare delivery system clients. This is a high-impact, client-facing role responsible for driving retention, expansion, and long-term partnership value across a portfolio of complex healthcare accounts. The ideal candidate has spent a career inside the operational and commercial realities of healthcare delivery — and has thrived in the ambiguity and speed of an early-stage or high-growth company.

• Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholders.
• Develop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomes.
• Serve as the internal voice of the client — translating field intelligence into product, pricing, and go-to-market feedback.
• Lead renewal strategy and negotiations, protecting and growing recurring revenue.
• Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each account.
• Partner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value delivery.
• Identify and close expansion opportunities (new service lines, new sites, new use cases) within existing accounts.
• Represent the company at client sites, industry conferences, and regional events (travel ~50%).
• Maintain accurate forecasting, account health tracking, and pipeline reporting.

Qualifications

• 10+ years of experience in healthcare delivery systems — health system operations, managed care, health tech commercialization, or a related client-facing healthcare role.
• Prior experience at a startup or high-growth company, with comfort operating without established playbooks.
• Demonstrated success managing complex, multi-stakeholder enterprise healthcare accounts (health systems, payers, or similarly complex delivery organizations).
• Strong working knowledge of healthcare contract structures, SLA governance, and value-based care mechanics.
• Track record of meeting or exceeding renewal and expansion revenue targets.
• Excellent executive presence and consultative selling skills — able to navigate C-suite and clinical leadership conversations with equal fluency.
• Willingness and ability to travel up to 50% of the time.
• Based in the United States.

Preferred Qualifications

• Experience with EHR integration patterns and clinical workflow technology.
• Background in call center / access center operations or clinical process outsourcing.
• Existing relationships within target health systems or provider networks.
• Experience selling or supporting AI-enabled or digital health solutions.

Benefits

• Competitive base salary plus performance-based incentive compensation.
• Comprehensive health, dental, and vision benefits.
• Equity participation.
• Flexible, remote-first work environment.
• Opportunity to shape the account management function at a fast-growing healthcare AI company.