[Hiring] Strategic Account Executive @Sportsdigita

Role Description

Renewals are your runway. Expansion is your sport. Every customer contract has a date on it. Your job is to make sure that date is a celebration, not a surprise. As our Strategic Account Executive, you own the renewal and expansion game across the Sportsdigita book: protecting ARR, growing NRR, and turning "time to renew" into "let's do more." You'll do it with AI as your co-pilot, using it to run a bigger book with more precision than seemed possible a couple of years ago, and bringing DIGIDECK's AI to customers as one of your best growth plays.

Qualifications

• 10+ years in strategic account management, renewals, or enterprise account management at a SaaS company.
• A track record of renewing, saving, and growing complex accounts with lots of stakeholders.
• Fluent in SaaS metrics: ARR, NRR, GRR, churn.
• A sharp negotiator who knows her way around pricing, contracts, notice periods, and the occasional tough conversation.
• Genuinely AI-fluent; uses AI to do the work, not just talk about it.
• A Salesforce power user who's comfortable across Microsoft Office and G-Suite.
• Warm, direct, and the kind of person customers call first when they have a big decision to make.

Requirements

• Run the renewal machine: Own every renewal from the first early warning to the signed order form and the invoice handoff.
• Master the auto-renewal clock: track notice windows, send renewal notices early, generate order forms with updated pricing, and hand Finance the right number every time.
• Set pricing with confidence and defend it with a smile, from annual increases to multi-year deals and early renewals.
• Keep Salesforce clean for leadership forecasting.
• Partner with Finance and leadership to hold the line professionally when a customer tries to cancel after the deadline.
• Drive NRR through upsells, cross-sells, and early renewal plays.
• Position DIGIDECK's AI features effectively to customers.
• Identify new departments, properties, or business units that should be using DIGIDECK.
• Team up with CSMs to catch at-risk accounts early using usage data and engagement signals.
• Own the churn forecast for your book: red, yellow, commit, and exactly how you're moving each one.
• Use Claude and connected agents for various tasks: prepping account briefs, analyzing call transcripts, building renewal paperwork, and drafting follow-ups.
• Build AI workflows that enhance the renewal motion and share best practices with the team.
• Report on renewals, expansion pipeline, NRR, GRR, and churn risk with monthly and quarterly commit calls.
• Partner with CSMs on adoption, Sales on handoffs, and Finance on order forms, invoicing, and collections.

Company Description