[Hiring] Strategic Account Director @MacroHealth

Role Description

We are hiring a senior Strategic Account Manager to own and expand a portfolio of high-value enterprise customers with $1M+ annual contract value. This is a commercially accountable role focused exclusively on existing accounts. You will be responsible for protecting and growing significant recurring revenue through executive relationship leadership, multi-year strategic planning, and value-based expansion. This is a quota-carrying role with responsibility for both net revenue retention and expansion of revenue.

What you will own:

• Executive Relationship Strategy:
  • Serve as the primary commercial owner for enterprise accounts exceeding $1M in ARR
  • Own a portfolio of 7-10 Enterprise customers, representing $10M-$15M in ARR
  • Build and maintain C-suite and senior executive relationships
  • Lead executive-level QBRs focused on business outcomes and strategic alignment
  • Develop multi-threaded relationships across business units
• Revenue Retention:
  • Own renewal strategy and contract negotiations
  • Proactively identify and mitigate churn risk
  • Develop multi-year account growth strategies
  • Ensure value realization is translated into renewals and expansion opportunities
• Expansion & Growth:
  • This is a “land and expand” motion that centers on partnering with existing clients to understand their pain points, and then mapping our solutions to solve those problems
  • Identify and close expansion opportunities ranging from $500k to $1.5M
  • Build and manage a qualified expansion pipeline within assigned accounts
  • Develop ROI-driven business cases aligned to enterprise initiatives
  • Forecast accurately and consistently within Salesforce
• Strategic Account Planning:
  • Create comprehensive account plans aligned to customer enterprise strategy
  • Map stakeholders, decision processes, and budget cycles
  • Partner cross-functionally to deliver measurable customer outcomes
  • Elevate competitive positioning within the account

Success Metrics:

• Net Revenue Retention (NRR)
• Expansion Revenue Quota Attainment
• Gross Retention Rate
• Multi-year contract growth
• Depth of executive engagement across portfolio
• Forecast accuracy

Qualifications

• 10+ years of enterprise account management or enterprise sales experience
• Demonstrated success managing $1M+ ARR accounts
• Proven track record of meeting or exceeding expansion revenue targets
• Experience negotiating complex enterprise agreements
• Experience engaging and influencing C-suite stakeholders
• Strong financial and business acumen
• Extensive Salesforce experience

Requirements

• Experience managing multi-million-dollar, multi-stakeholder enterprise portfolios
• Experience navigating procurement and legal processes
• Experience developing multi-year enterprise growth strategies

Who you are:

• Executive-level communicator with strong presence
• Commercially disciplined and strategically minded
• Comfortable driving high-stakes negotiations
• Data-driven with strong forecasting rigor
• Able to balance partnership mindset with revenue accountability

Compensation

$165,000 - $185,000 annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance.