[Hiring] Staff Technical Account Manager II @Transcend Inc.

Role Description

Transcend is seeking a Staff Technical Account Manager II (Staff TAM II) to serve as the senior technical anchor across a named portfolio of top-ARR, strategic customer accounts. As a Staff TAM, you will own the long-term technical health and strategy of these accounts. This role will dive deep into untangling multi-system incidents, surfacing architectural risk before it reaches production, and advising customers on how to evolve their Transcend implementation as their business and tech stack change.

Key Responsibilities

• Own the ongoing technical health of Transcend’s most strategic accounts throughout the customer lifecycle, serving as the senior technical partner to customer leadership (e.g., Engineering leaders, Digital leaders, CIO, CTO, CISO).
• Conduct live weekly technical check-in sessions, quarterly technical business reviews, and semi-annual roadmap-alignment sessions with key customer stakeholders.
• Lead proactive, in-depth architecture and health reviews across the customer's full Transcend footprint and connected systems post-implementation.
• Drive complex, high-visibility escalations to resolution, taking accountability for multi-day, multi-team incidents.
• Identify cross-account technical patterns, surfacing systemic gaps that require product investment.
• Use observability tooling to investigate error rates, latency, and integration health across the customer's footprint.
• Engineer mutual success frameworks that translate each customer's objectives into a concrete technical adoption roadmap.
• Feed technical insight into renewal and expansion conversations for the accounts in your portfolio.
• Mentor peer TAMs and Support Engineers on complex investigations, customer engagement, and technical storytelling.

Qualifications

• 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales role at a SaaS company.
• Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience.
• Ability to travel up to 25%.
• Has owned the technical relationship of strategic customer accounts (Fortune 500 preferred).
• Knows how to connect technical work to business value, ROI, and account expansion.
• Strong familiarity in at least 4 of the 5 technical areas: Client-Side, Server-Side, Networking, Infrastructure, API.
• Strives for proactive solutions, particularly regarding identifying risks before they surface.
• Has proven ability to communicate with exceptional clarity and precision across very different audiences.
• Comfortable with navigating ambiguous or deeply technical problem spaces.
• You take ownership of your work and keep things moving across time zones.

Requirements

• Familiarity with ticketing and project systems like Linear, Asana, or Jira.
• Familiarity with the data governance and regulatory landscape (GDPR, CPRA, EU AI Act, sector-specific frameworks like HIPAA).
• Experience with log monitoring tools like Datadog.

Compensation Information

Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone. The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.

This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.

USA Pay Range: $180,000 — $195,000 USD

Benefits

• Flexible PTO.
• Parental leave.
• 401(k) match.
• Comprehensive medical, dental, and vision coverage.
• Competitive compensation packages that include employee equity.

Company Description

Transcend is the autonomous data decision platform powering the world's most trusted brands. We help enterprises navigate one of the defining challenges of the AI era: leveraging the data they hold on their users and customers responsibly while still moving fast.

Founded by Ben Brook and Mike Farrell, Transcend is a fully remote company backed by leading investors, including Accel, Index, 01A, StepStone Group, and HighlandX.