[Hiring] Sr. Digital Account Manager @Fusable

Role Description

As a Digital Account Manager for Mid‑Level Accounts, you will manage a portfolio of clients who require hands-on coordination, proactive communication, and strong project management to execute successful digital marketing initiatives. You will guide clients through the full lifecycle of their digital programs, from onboarding through renewal, ensuring campaigns are delivered accurately, on time, and aligned with client objectives.

This is a quota‑carrying role centered on maintaining account health, driving renewals, and facilitating account growth through consultative recommendations. You will collaborate closely with internal teams to ensure campaigns are executed flawlessly and supported by high-quality assets and data.

This role is ideal for someone who blends client service excellence with operational rigor, strong communication, and a detail‑oriented approach to managing multiple workstreams simultaneously.

What You Will Do

• Client Relationship & Communication:
  • Serve as the primary point of contact for assigned mid‑level accounts, maintaining consistent, organized communication with both clients and internal teams.
  • Lead routine client check-ins, project updates, and performance discussions, ensuring expectations are clear and met throughout each campaign.
  • Build trust with clients by providing strategic guidance, timely updates, and a proactive approach to identifying risks or opportunities.
• Performance & Reporting:
  • Monitor account health, pacing, and performance trends; escalate issues or insights to internal teams and clients as needed.
  • Deliver reporting and performance summaries that highlight results, learnings, and recommended adjustments.
• Revenue Ownership & Growth:
  • Drive Net Retention for your portfolio by managing renewals, identifying expansion opportunities, and presenting value-led recommendations.
  • Support proposal development and pricing conversations in partnership with Sales. Maintain accurate revenue forecasting for your assigned accounts.
• Project Management:
  • Coordinate tasks, timelines, and deliverables across multiple campaigns simultaneously to ensure on‑time delivery and adherence to client expectations.
  • Gather all campaign assets, requirements, and creative inputs needed for campaign buildouts and updates.
  • Maintain detailed project plans and internal alignment across cross-functional teams to keep workstreams moving efficiently.
• Campaign Lifecycle Management:
  • Support the full lifecycle of digital campaigns, implementation, onboarding, mid-flight changes, optimizations, and renewals.
  • Assist with intake and execution of campaign changes including targeting updates, creative swaps, landing page adjustments, and more.
  • Ensure campaigns are set up correctly and transitioned smoothly between phases.
• Cross‑Functional Collaboration:
  • Partner with sales, creative, content, and paid media teams to ensure seamless development of digital assets, ad copy, and paid media campaigns.
  • Facilitate collaboration between departments so that client goals and requirements are clearly understood and executed consistently.
  • Advocate for client needs while balancing internal workflows and capacity.
• Quality Assurance:
  • Conduct detailed QA on all campaign materials, including creative assets, ad copy, URLs, tracking tags, and platform setups, to ensure accuracy and alignment with client specifications.
  • Identify discrepancies or errors early and coordinate corrections across internal teams.
• Data Entry & Operational Support:
  • Input, organize, and maintain campaign data in the CRM, ensuring accuracy and completeness for internal teams.
  • Track campaign details, client requests, timelines, and milestones within internal systems.

Qualifications

• 5+ years of experience in account management, client services, digital marketing, or project management.
• Proven track record of managing strategic client relationships, driving retention and growth, and leading complex digital projects.
• Agency or digital services experience highly preferred.
• Strong understanding of foundational digital marketing channels (paid search, paid social, display, content, creative workflows).
• Demonstrated ability to coordinate multiple projects at once while maintaining accuracy and organization.
• Strong communication skills with the ability to manage client conversations and internal alignments.
• Excellent time management, prioritization, and task management.
• A proactive mindset with strong problem‑solving and critical thinking.
• Ability to interpret basic campaign performance metrics and communicate insights clearly.
• Comfort using CRM tools, project management systems.
• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k)-retirement plan.
• Paid time off and paid holidays.
• Life and disability insurance.
• Flexible work schedules.
• Generous Paid Time Off.
• 13 Paid Company holiday observances.
• Remote work opportunities.
• A casual dress work environment.
• Physical fitness reimbursement.
• Discounts on various events, travel, and dining.