[Hiring] Senior Technical Account Manager @Expel

Role Description

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through deep technical consultation, service integration, and hands-on problem solving. You accomplish this by:

• Building strong relationships with security practitioners and technical leaders.
• Driving platform adoption and deeper integrations into their security ecosystem.
• Ensuring customers get the most from their investment in Expel.

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver the technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When complex integrations or troubleshooting challenges arise, you're the expert who makes it work. When customers need guidance on optimizing their security operations, you're their trusted technical advisor.

Your success is measured by technical value realization within your accounts:

• Adoption metrics.
• Time-to-value.
• Customer technical health scores.
• Your contribution to retention outcomes alongside your CSM partners.

You work with strategic and enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.

Qualifications

• 7+ years of security industry experience, majority in consultative customer-facing roles.
• Deep technical expertise in three or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies.
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting).
• Understanding of enterprise security operations and the challenges security teams face.
• Strong consultative skills; leads with listening, understands customer context before recommending solutions.
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors.

Requirements

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities.
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions.
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments.
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration.
• Provide technical content and support for CSM-led quarterly business reviews.
• Handle complex troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed.
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication.
• Identify technical expansion opportunities (new integrations, additional coverage).
• Provide coaching and mentorship to less experienced TAMs and CSMs on technical matters.

Benefits

• The base salary range for this role is between $134,700 USD and $195,300 USD, plus bonus eligibility and equity.
• Primarily targeting candidates between $150,000 and $181,000 based on experience, skills, and market data.
• Eligible for unlimited PTO (which we model and encourage).
• Work location flexibility.
• Up to 24 weeks of parental leave.
• Excellent health benefits.

Company Description

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

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