[Hiring] Technical Account Manager @Samsara

Role Description

As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, proficiency in English, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will include:

• Building and maintaining relationships with customers and account teams.
• Developing a technical understanding of your customers’ Samsara implementations.
• Transforming their technical support experience.
• Updating our system of engagement.
• Contributing to team growth.

These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk during critical peak events.

As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customer’s expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• Fluency in English is a must.
• 7+ years of experience in technical account management, customer success, or a similar role.
• Bachelor's degree in a technical field or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields.
• Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software, and AI technology.
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain customer relationships.
• Business acumen with a focus on understanding customer needs through a data-informed approach.
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.

Requirements

• Python coding skills, allowing you to provide enhanced technical support and solutions to our customers.
• Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Organized, with a commitment to maintaining accurate account records.
• A team player who can collaborate effectively in a fast-paced environment.
• Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred).

Benefits

• Flexible working model that caters to the diverse needs of our teams.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity for eligible roles.
• Opportunities for rapid career development and mastery of your craft in a hyper-growth environment.