[Hiring] Senior Technical Account Manager @Synack

Role Description

The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping our customers achieve maximum value from our product and services. You will have a deep understanding of penetration testing attack surfaces and a knack for developing unique solutions that align to customer goals. Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by our Synack Red Team (SRT). The Senior TAM partners with customers to ensure health and quality of engagements, as well as identify and articulate how our solutions can enhance their overall strategic security testing goals.

Here’s what you'll do:

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing.
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders.
• Partner with internal teams to determine, develop, and analyze the client’s assets, such as:
  • Their digital attack surface and value at risk.
  • Their existing vulnerability programs, tools, and methods.
  • Their security program, including requirements and goals.
• Work independently and provide technical product expertise to build the appropriate solution for the client’s needs.
• Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements.
• Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve overall test quality/outcomes and mitigate risk.
• Assist customers in managing and optimizing their long-term pentesting programs, ensuring continuous security improvement and adaptability.
• Collaborate with the account and CSM teams to address any areas of concern or opportunities to expand to retain and grow client accounts.
• Collect and act on feedback from clients to continuously improve engagement and service offering.
• Responsibility for any technical escalations that may arise during the engagement.

Qualifications

• At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry.
• Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation.
• Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems.
• A knack for explaining technical concepts to a non-technical audience.
• Relevant industry certifications in cybersecurity and/or security management such as Security+, CISSP, CISA.
• Excellent time management, multi-tasking, and prioritization skills as well as the ability to manage multiple concurrent projects.
• Customer-centric mindset with a focus on delivering value.
• Proactive and solution-oriented approach to addressing client challenges.
• Ability to think strategically and provide innovative solutions.
• Excellent verbal and written communication skills.
• Candidates must be US citizens.

Benefits

• $110,000 - $140,000 a year.
• The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages.
• Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills.
• The compensation package for this position may also include equity and benefits.