[Hiring] Senior Technical Account Manager @Flare

Role Description

The Sr. Technical Account Manager (TAM) serves as a dedicated technical point of contact for customers, providing in-depth knowledge and expertise to optimize their use of the Flare platform.

• Handle the technical aspects of customer relationships.
• Provide onboarding support and ongoing threat intelligence support.
• Educate customers about the Flare platform.
• Ensure alignment of technical solutions with customer needs.
• Collaborate closely with internal teams to resolve complex challenges.

Your mission is to enable customers to obtain full value from their investment in Flare:

• Act as a customer advisor, providing deep technical guidance on leveraging the Flare platform.
• Collaborate with Customer Success Managers to meet customer needs and align with business goals.
• Contribute to customer enablement on the platform and continuous threat intelligence practices.
• Optimize platform configurations through tuning, best practices, and hands-on guidance.
• Manage escalations of complex technical issues with Product and Engineering teams.
• Use Flare to perform custom reporting on behalf of customers.
• Develop playbooks and best practices for peers, customers, and CS team members.
• Participate in on-site customer visits and industry events.
• Provide input to the Product team on feature requests and areas for improvement based on customer feedback.

Qualifications

• 7+ years of experience in cybersecurity consulting, SOC analyst roles, or threat intelligence roles.
• Prior experience in threat analyst roles or with threat intelligence solutions (preferred).
• Prior experience working in B2B SaaS environments or implementing SaaS solutions.
• Experience working with API integrations and webhooks.
• Basic Python development skills.
• Excellent problem-solving skills.
• Exceptional communication and interpersonal skills.
• Ability to work cross-functionally with CSMs, Product, and Engineering teams.
• Strong organizational skills with the ability to manage multiple accounts.
• Bilingual abilities in French and English (preferred).
• Client-facing experience.

Requirements

• Within 30 Days: Familiarity with Flare’s platform, datasets, and customer use-cases.
• Perform a competent end-to-end demo of the platform to technical and executive audiences.
• Learn Flare’s systems, processes, and documentation.
• Understand TAM responsibilities, processes, and work assignments.
• Recommend at least one article from Flare’s research to a specific customer demographic.

• Within 60 Days: Complete hands-on training with the Support team.
• Assess client deployments and recommend configuration improvements.
• Complete at least one bespoke risk report for a customer.
• Master several Flare integrations to enable customers to integrate Flare data.
• Participate in internal meetings with Customer Success, Support, and TAM teams.

• Within 90 Days: Help two sophisticated customers unlock new use-cases.
• Develop one playbook on Flare practices and train the Customer Success team.
• Participate in cross-functional meetings representing customers.
• Engage in Flare’s continuous improvement initiatives.
• Answer complex product questions from the CS and AE teams.

Benefits

• Competitive salary.
• Bonus structure.
• Stock options.
• Health coverage/insurance.
• Flexible, work from anywhere.
• Unlimited vacation.
• Fun company events such as “Flamping”, curling, rock climbing, and more.
• Join a high-growth, innovative startup with immediate impact.
• Work with an inspiring and award-winning team.