[Hiring] Senior Technical Account Manager @Archera

Role Description

Archera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance, optimization strategy, and executive-level partnership across AWS, Azure, and/or GCP cloud economics. As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale. This is a high-visibility role with potential for growth into management in the future. This is a fully remote role based in the United States, with East Coast candidates preferred.

Key Responsibilities

• Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments
• Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
• Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
• Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance
• Translate cloud consumption data into executive-level business insights
• Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders
• Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow
• Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions
• Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function

Qualifications

• 5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
• Experience leading or mentoring more junior peers
• AWS/Azure/GCP certifications
• Hands-on experience with AWS, GCP, and/or Microsoft Azure
• Strong understanding of cloud infrastructure and cloud economics
• Familiarity with FinOps principles and cloud cost optimization
• Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC
• Experience presenting to executive stakeholders
• Experience supporting enterprise customers
• Ability to translate technical concepts into business outcomes
• Excellent written and verbal communication skills
• Bachelor's degree

Nice to Have

• FinOps Certified Practitioner or equivalent experience

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision coverage
• 401(k) plan
• Flexible PTO policy
• Remote-first culture
• Opportunity to shape and scale a category-defining FinTech platform