[Hiring] Senior Pre-Sales & CSM US @Quicklizard

Role Description

We are hiring a hybrid pre-sales engineer and customer success manager to cover the Americas. The split is roughly 50/50: half your time managing and growing our US and Latin America customers, half supporting the sales team on new opportunities across the region. This is a remote role, based in Mexico or the US, reporting to the Director of Sales. You will work closely with Account Executives, our implementation and R&D teams, and product. Because you will sell and serve the same region, you own the full customer journey: from first demo to go-live, adoption and renewal.

What you'll do

• Customer success (about 50%)
  • Own a portfolio of US and Latin America customers as their main day-to-day contact, from onboarding through renewal.
  • Lead onboarding and go-live: gather requirements, translate the customer's pricing logic into strategies and business rules, and coordinate data integration with our implementation and R&D teams.
  • Drive adoption: train users, spot underused capabilities, and recommend improvements to pricing strategies.
  • Run regular business reviews that tie Quicklizard's results to customer KPIs such as margin, revenue and price competitiveness.
  • Protect renewals by flagging risk early, and identify expansion opportunities (new categories, channels, countries or modules) together with the Account Executives.
  • Be the customer's voice internally, feeding requests and feedback to product.
• Pre-sales (about 50%)
  • Partner with Account Executives on Americas opportunities, from discovery to signature.
  • Lead business and technical discovery: the prospect's pricing process, data sources, systems (ERP, e-commerce, POS) and competitive data needs.
  • Build and deliver tailored demos, workshops and proof-of-value environments, in English and Spanish.
  • Map prospect use cases to Quicklizard's pricing strategies, rules and integrations, and scope the implementation.
  • Own the technical and functional sections of RFPs, RFIs and security questionnaires.
  • Ensure a clean handover from sale to onboarding, so what we promise is what we deliver.

Qualifications

• 5+ years of experience across pre-sales or solutions engineering, customer success and account management, in B2B SaaS or retail technology.
• A background in retail: you understand how retailers and brands manage categories, promotions, pricing and assortment.
• Technical fluency: comfortable with data, data feeds, APIs and system integrations, and able to speak with both IT and business stakeholders.
• Strong demo and presentation skills, with confidence in front of pricing managers, category managers and C-level executives.
• Fluent professional English and Spanish, written and spoken.
• Based in Mexico or the US, with the right to work there, and available for regular travel to customers and prospects in the region.
• A self-starter who works well remotely, across time zones, and is comfortable building processes in a region we are still growing.

Nice to have

• Pricing experience: as a pricing analyst or manager at a retailer, or with price optimization, revenue management or competitive price monitoring software.
• Familiarity with retail systems common in the region, such as SAP, Oracle, Salesforce Commerce Cloud, Shopify or VTEX.
• Hands-on data skills (advanced Excel, SQL or Python) to build demo data and analyze customer results.
• Experience with AI or machine-learning based products.
• Portuguese, for customers and prospects in Brazil.
• Experience working with a CRM such as HubSpot.

Benefits

• Shape how Quicklizard sells to and serves customers across the Americas, at an early stage of our growth in the region.
• A role that combines commercial and technical work, with direct impact on both new revenue and customer retention.
• Work with a global, experienced team in retail pricing.
• Fully remote from Mexico or the US, with a competitive compensation package.