[Hiring] Senior Manager, Key Accounts @Big Health

Role Description

You'll own a portfolio of Big Health's provider accounts after they go live, and your job is to grow orders. That portfolio runs from large health systems to smaller practices and provider groups, and you'll flex between them: an executive business review with a health system one day, a working session with a practice manager the next. Pricing is set by contract, but revenue comes from one place: prescribers ordering SleepioRx and DaylightRx Treatment and patients activating.

You'll take accounts from Provider Experience and Clinical Transformation (PECT) once they're implemented and ordering, and build them into programs that grow year over year, with more prescribers, more sites, and more service lines. You'll work closely with Sales, PECT, and Market Access.

Key Responsibilities

• Account Ownership and Growth
  • Own and grow your accounts.
  • Build account plans with clear order growth targets, risks, and next steps.
  • Know each account down to the site and prescriber: who's ordering, who stopped, who never started, and why.
  • Flex your coverage to the account.
  • Expand: Find the next site, service line, provider group, or product inside each account.
  • Build the foundation: Create and improve playbooks for adoption, account health, retraining, and expansion.
• Provider Engagement
  • Drive repeat ordering.
  • Build internal advocacy.
  • Train and retrain.
  • Be the first line on day-to-day reimbursement issues.
• Internal Stakeholder Management
  • Take a clean handoff from PECT.
  • Own escalations.
  • Partner with Sales on growth.
  • Keep leadership informed.
• Reporting and Documentation
  • Keep Salesforce as the single source of truth for accounts, contacts, opportunities, activity, and forecast.
  • Run QBRs and JOCs with clinical, operational, revenue cycle, and executive sponsors.
  • Partner with Finance on account reporting, invoicing, and forecasting.

Qualifications

• 8+ years in healthcare client success, account management, or field roles.
• 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company.
• A track record of growing utilization or order volume across both health systems and smaller practices or provider groups.
• Hands-on knowledge of how practices bill and get paid.
• Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders.
• The ability to turn utilization data into an action plan and a credible ROI story.
• Disciplined organization, risk and issue management, and follow-through across a mixed portfolio.
• Bachelor's degree required; an MBA, MPH, or clinical background is a plus.
• Willingness to travel 30–40% for onsite provider engagement, training, and account reviews.

Preferred

• You've trained, mentored, or led others, or built a playbook from scratch.
• Sleep medicine or behavioral health experience.

Compensation

$120,000 - $140,000 a year. The US total compensation range for this full-time position is $120,000 - $150,000.

Company Description

We at Big Health are on a mission to bring millions back to good mental health. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Big Health participates in E-Verify for all new hires in the United States.

Big Health may use artificial intelligence tools (AI) to support certain US hiring processes.