[Hiring] Senior Manager, Client Management @Alight Solutions

Role Description

The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Owning the Account Health strategy for assigned client accounts. Proactively monitoring and identifying client retention risk; Designing and executing success plans to resolve issues and mitigate risk.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeks out and pursues new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Qualifications

• 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Compelling analytical skills with the ability to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Requirements

• Background check consistent with Alight’s employment policies.
• Virtual interviews conducted on video; camera-on culture may require occasional travel to physical office locations.

Benefits

• Comprehensive total rewards package supporting mind, body, wallet, and life.
• Health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements wherever possible.