[Hiring] Senior Manager, Account Management @829 Studios

Role Description

The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency. This includes ensuring successful delivery of digital marketing services across their team’s book of business and managing the overall efficiency, revenue growth, strategic direction, and profitability for their portfolio of clients.

This position requires a strategic, innovative, and organized leader that can inspire teams and streamline efforts cross-functionally. This individual can identify solutions to complex business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients.

What You'll Do

• Lead, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development. This includes:
  • Leading weekly team meetings
  • Encouraging a culture of teamwork, collaboration, and intellectual curiosity
  • Running SWOT analyses
  • Overseeing team projects that help improve the department’s operational efficiency
  • Monitoring and reporting on team performance for CS leaders
  • Supporting the team with client deliverables (including QBR presentations)
  • Conducting individual weekly check-ins and reviews
  • Providing clear feedback, and establishing goals and objectives
• Directly own a portfolio of ~5-6 accounts. This includes:
  • Serving as a strategic leader within the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing
  • Staying up to date with the latest industry trends and best practices in account management and digital marketing
  • Transforming brand strategies into digital experiences that captivate and engage audiences
  • Developing and managing client relationships, serving as a strategic partner and trusted advisor
  • Communicating 829’s value proposition, capabilities, and processes to help grow current and prospective accounts
  • Overseeing and managing the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth
  • Directing and managing daily workflow from strategy and development to execution, maintenance, and optimizations
  • Leveraging experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and within scope
  • Demonstrated expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning within a digital marketing setting
  • Reviewing client deliverables for quality, ensuring recommendations and work products are sound and viable
  • Achieving KPIs for clients and demonstrating value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis
  • Assisting with generating new revenue from existing clients by upselling and cross-selling
  • Implementing tools and processes for enhanced account management and providing comprehensive training for the team

Qualifications

• Bachelor's degree in business administration, marketing, or a related field
• 6+ years of experience in account management, preferably in a digital marketing agency
• A minimum of 2 years managing direct reports
• Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams
• In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing (experience with PR is a plus)
• Proven experience managing key client relationships / key stakeholders and developing account growth strategies
• Ability to analyze data and develop insights to optimize campaign performance
• Ability to design analyses with extensive record-level datasets, encompassing advertising impressions, site visitation, and online and offline sales data. Demonstrated expertise in distilling complex insights into clear, logical, and defensible conclusions
• Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines
• Strong attention to detail and organizational skills
• Experience with client relationship management tools (such as Salesforce, HubSpot or Marketo) and experience in agile project management methodologies is a plus

Benefits

• Remote Workplace: Option to work at our office in Boston or remotely in several states.
• Paid Time Off: Generous paid vacation benefits that increase each year, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment.
• Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit: Coverage if you need to be out of work due to illness or injury.
• Healthcare: Competitive healthcare plans with 80% employer coverage for medical and dental premiums, 100% for vision.
• Commuter Benefits: Allocate pre-tax funds towards your commute.
• Continuing Education: Access to monthly team-led webinars and funding opportunities for national conferences and events.