[Hiring] Senior Key Account Manager @Xylem

Role Description

The Senior Key Accounts Manager is responsible for leading the key accounts team to achieve long-term goals and expand into new markets. They develop and implement key account management strategies, manage client relationships, and ensure the successful execution of key account management initiatives. The Manager also oversees the recruitment, training, and performance of the key accounts team, and provides strategic guidance to achieve account management targets. This role requires excellent communication abilities and a deep understanding of the water industry and key account management processes.

Responsibilities

• Build and maintain trusted relationships with strategic clients, serving as a key point of contact and ensuring a high level of customer satisfaction.
• Partner with cross-functional teams to develop and align account strategies that support client needs and organizational objectives.
• Provide strategic insights and recommendations to enhance client programs and improve overall performance.
• Monitor team and account performance, provide guidance and support as needed, and ensure alignment with business goals.
• Prepare and deliver regular updates, performance reports, and key insights to internal stakeholders and leadership.
• Operate effectively in a fast-paced, evolving environment, adapting quickly to changing priorities and business needs.
• Proactively identify challenges, resolve issues, and implement effective solutions to drive results.
• Foster collaboration across teams and functions to ensure successful execution and continuous improvement.

High Impact Behaviors

• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications

• Bachelor’s degree in Business, Economics, Finance, or a related field required; advanced degree preferred.
• Minimum of 5 years of progressive experience in account management, sales, business development, or a related field.
• Demonstrated success managing key accounts with annual revenue responsibility exceeding $1 million.
• Strong business acumen with the ability to develop strategic account plans, identify growth opportunities, and drive profitable results.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Proven ability to lead planning and scheduling activities, establish priorities, define milestones, and execute against strategic objectives.
• Experience managing budgets, allocating resources effectively, and monitoring financial performance to achieve business goals.
• Excellent communication, relationship-building, and organization skills.
• Valid driver’s license required.
• Ability and willingness to travel up to 50%.

Benefits

• Competitive compensation package.
• Generous benefit package, including Medical, Dental, and Vision plans.
• 401(k) with company contribution.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.

Company Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.