[Hiring] Senior Director of Account Management @CodaMetrix

Role Description

CodaMetrix is looking for a Director or Senior Director of Account Management to lead the people who own our relationships with large health systems and academic medical centers. You will run a team of senior account owners, set the bar for how we manage accounts, and be the first stop when something goes sideways. You sit between the executive team and the account owners, and the job exists so that no customer ever depends on a single person.

Our customers buy outcomes: high automation rates at a coding quality they trust. Those outcomes get earned after go-live, in the edge cases, with a coding director watching the numbers. So this is a high-touch model. Every account has a named owner who knows the coding and knows the data, and we do not run a hands-off tier for anyone. You will build that standard and hold it.

You will be a player-coach. You lead the team, and you also directly own a small number of accounts yourself. You will work daily with Sales, Product, Implementation, Integration, Support, and Quality, mostly without a reporting line into any of them. Level (Director or Senior Director) will be set based on the scope of team leadership and portfolio ownership you bring.

Key Responsibilities

• Lead and Develop the Account Team
  • Hire, manage, and coach Strategic Account Executives and Account Directors. You own their performance, development, and 1:1 rhythm.
  • Make autonomy explicit. Tell the team which decisions are theirs, then let them make those decisions.
  • Build coverage depth. Every account has a named owner and a named backup.
  • Assign by risk and complexity, not by ARR alone, and revisit assignments as account health changes.
• Set and Hold the Standard for Account Management
  • Define what great looks like and review account plans for strategic and active accounts.
  • Pressure-test strategy before it reaches the customer.
  • Own the portfolio narrative for executive leadership.
• Run the Escalation and Decision Forum
  • Run a recurring executive escalation forum built for decisions, not status.
  • Be the first escalation point for account owners.
  • Surface material risk the moment it appears, with options.
• Drive Outcomes Across the Customer Lifecycle
  • Make the handoff from implementation to post-go-live optimization a plan, not a hope.
  • Own the ramp. Track forecast against actuals for go-lives.
  • Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve issues at the root.
  • Define the account health signals that matter.
• Partner with Sales on Retention and Expansion
  • Be the bridge to Sales on renewal timelines and expansion plays.
  • Share accountability for gross and net revenue retention.
  • Serve as executive sponsor on key accounts.
• Own Select Accounts Directly
  • Keep direct ownership of a small number of accounts.

Qualifications

• 12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting, including at least 5 years leading teams.
• Working fluency in medical coding and revenue cycle.
• Experience with large health systems, academic medical centers, or integrated delivery networks.
• A record of developing senior individual contributors toward ownership and initiative.
• Executive presence with C-suite and VP-level health system stakeholders.
• Comfortable working directly in performance data and using AI-assisted tools.
• Experience leading through a matrixed organization without a direct reporting line.
• A high-agency, roll-up-your-sleeves style.

Benefits

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance.
• Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day.
• Flexibility: We have a generous Paid Time Off policy.
• Development: We provide annual performance evaluations and prioritize working with employees on individual growth.
• Recognition: We recognize outstanding achievements through annual company awards.
• Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston.
• Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance.

Background Check Notice

All candidates will be required to complete a background check upon acceptance of a job offer.

Equal Employment Opportunity

Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.

Don’t meet every requirement? We invite you to apply anyway.