[Hiring] Senior Corporate Account Manager @SSP Limited

Role Description

To facilitate the planning, management and growth for large and/or complex corporate accounts.

• Manage a portfolio of SSP Africa insurer corporate clients that generates SSP revenues in excess of 5 Million dollars.
• Act as the customer’s internal representative within SSP.
• Generate high levels of customer satisfaction and maximize revenues from the clients by stimulating demand for SSP products and services.

Qualifications

• Minimum of Bachelor’s Degree in relevant subject, or equivalent qualifications, plus considerable work experience in a relevant role, OR substantial work experience in a relevant role.
• Knowledge of the insurance market and Insurer computer systems.
• Demonstrable commercial and financial acumen and understanding of the sales process.
• Knowledge of the SSP solutions would be an advantage.
• Significant client-facing sales and account management experience.
• Ability to identify, articulate, negotiate and close business opportunities in large Corporate Clients.
• Experience of managing Account Management and/or Sales teams.

Requirements

• Develop and maintain effective customer relationships at executive levels including c-suite.
• Undertake promotional/selling activities to ensure alignment with corporate objectives.
• Work closely with the sales team to assist and advise customers properly.
• Collaborate with professional services and customer services teams to monitor proposal and delivery of SSP services.
• Develop and maintain defined communication channels and/or stakeholder groups, acting as a single point of contact.
• Gather information from customers to understand their needs and detailed requirements.
• Facilitate open communication and discussion between stakeholders, using feedback to assess and promote understanding of future changes in services, products, and systems.
• Maintain contact with customers and stakeholders to ensure satisfaction.
• Capture and disseminate technical and business information.
• Drive revenue and retention plans from corporate accounts.
• Position SSP as the preferred supplier in allocated accounts.
• Maximize revenue through identification of additional license and service-based work while maintaining high customer satisfaction.
• Manage contractual discussions such as renewals, cross-selling, and up-selling of software and services.
• Attend and manage regular review meetings with clients.
• Maintain awareness of clients’ business objectives and plans.
• Ensure clients’ business users are informed of SSP’s software and services capability.
• Ensure all accounts are potential reference accounts for new business opportunities.
• Liaise and/or direct SSP’s internal support and development resources for the client.
• Implement and maintain standards, processes, and systems for the account management function.
• Ensure SSP’s standard management reporting and forecasting is adopted.
• Contribute to the development of propositions based upon knowledge of market dynamics.
• May be responsible for managing and/or mentoring other Account Managers.
• Act as subject matter expert and generate chargeable consulting work when possible.
• Identify leads in relevant region and work with appropriate sales teams to progress opportunities.

Company Description