[Hiring] Senior Corporate Account Manager @Vencora

Role Description

To facilitate the planning, management and growth for large and/or complex corporate accounts. To manage a portfolio of SSP Africa insurer corporate clients that generates SSP revenues in excess of 5 Million dollars. To act as the customer’s internal representative within SSP. To generate high levels of customer satisfaction and maximise revenues from the clients, by stimulating demand for SSP products and services.

Main Area of Responsibility

• Develops and maintains effective customer relationships at executive levels including c-suite.
• Undertakes promotional/selling activities to one or more clients, ensuring alignment with corporate objectives.
• Works closely with the sales team to ensure proper assistance and advice for customers.
• Collaborates with professional services and customer services teams to monitor proposal and delivery of SSP services.
• Develops and maintains defined communication channels and/or stakeholder groups, acting as a single point of contact.
• Gathers information from customers to understand their needs and detailed requirements.
• Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of future changes in services, products, and systems.
• Maintains contact with customers and stakeholders to ensure satisfaction.
• Captures and disseminates technical and business information.
• Drives revenue and retention plans from corporate accounts in role holder's control.

Accountability

• Positions SSP as the preferred supplier in allocated accounts, ensuring all external IT-based projects are known by SSP and bid for if appropriate.
• Maximizes revenue from accounts through identification of additional license and service-based work while maintaining high levels of customer satisfaction.
• Manages contractual discussions such as renewals, cross-selling, and up-selling of software and services.
• Attends and manages regular review meetings with clients.
• Maintains awareness of clients’ business objectives and plans, ensuring appropriate SSP resources are deployed to generate demand for SSP products and services.
• Ensures clients’ business users are fully informed of SSP’s software and services capability and are satisfied with SSP Solutions capabilities and facilities.
• Ensures all accounts are potential reference accounts for new business opportunities.
• Liaises and/or directs SSP's internal support and development resources for the client.
• Implements and maintains standards, processes, and systems for the account management function, in line with SSP standards.
• Ensures SSP's standard management reporting and forecasting is adopted.
• Contributes to the development of propositions based upon knowledge of market dynamics.
• May be responsible for managing and/or mentoring other Account Managers.
• Acts as subject matter expert and generates chargeable consulting work when possible.
• Identifies leads in relevant region and works with appropriate sales teams to progress opportunities.

Qualifications

• Minimum of Bachelor’s Degree in relevant subject, or equivalent qualifications, plus considerable work experience in a relevant role, OR substantial work experience in a relevant role.
• Knowledge of the insurance market and insurer computer systems.
• Demonstrable commercial and financial acumen and understanding of the sales process.
• Knowledge of the SSP solutions would be an advantage.
• Significant client-facing sales and account management experience.
• Ability to identify, articulate, negotiate, and close business opportunities in large corporate clients.
• Experience of managing account management and/or sales teams.

Worker Type

Regular

Number of Openings Available

1