[Hiring] Senior Commercial Lines Account Manager @Higginbotham

Role Description

Provides prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts.

• Collectively or independently plans, designs and implements appropriate insurance programs for clients that coincide with agency guidelines.
• Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures; documents electronic filing accordingly.
• Provides technical support to Producers (coverage-wise, with proposal, suspense items, etc.) to help clients and reach agency’s business goals.
• Investigates, initiates and prepares necessary proposals and applications, submits them to appropriate insureds and carriers, obtains clients’ signatures on all applications, follows up to ensure timely responses, all in conjunction with Producer.
• Prepares summaries of insurance schedules and proposals for account review.
• Remarkets, contacts clients and follows up in conjunction with producers, renews policies by agency standards.
• Consults, informs and educates audit procedures to clients.
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Represents the agency in conjunction with producers in handling complaints, arbitrating disputes, or resolving grievances; facilitates a productive and amicable working relationship between clients and producers; develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business.

Qualifications

• 8+ years of Commercial Property & Casualty Insurance experience required.
• Experience with Construction, Manufacturing, Non Profit, and Real Estate accounts preferred.

Requirements

• Active General Lines or Property & Casualty License required.
• Certified Insurance Counselor (CIC) or equivalent designation strongly preferred.
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable.
• Ability to lift 25 pounds.
• Repeated use of sight to read documents and computer screens.
• Repeated use of hearing and speech to communicate on telephone and in person.
• Repetitive hand movements, such as keyboarding, writing, 10-key.
• Walking, bending, sitting, reaching and stretching in all directions.

Benefits

• Medical, dental, vision, prescription drug coverage.
• 401K, equity prescription incentive plan.
• Multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Company paid holidays, plus PTO.
• Employee Wellness Program.