[Hiring] Commercial Account Manager @HUB International

Role Description

We are looking for a Digital Account Manager to join our firm. The Account Manager will be responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with carriers to support business development activities while upholding high service standards. This position can be located anywhere in the US.

• Independently manages accounts on a day-to-day basis which includes coordinating all services, answering all questions, and resolving problems, which may arise; maintains timeliness and completeness when interacting with clients.
• Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier product managers.
• Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
• Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all of the coverage that was presented to the insured.
• Uses specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expands/rounds-out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
• Research and maintains industry knowledge of developing trends regarding carrier underwriting, appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.
• Solely responsible for having an understanding of assigned accounts in order to give proper advice for changing situations, which may require modifications to existing coverage.
• Collaboration with the Associate Account Managers to ensure that basic Client Services tasks have been completed and all renewal documentation is complete.
• Other duties may be assigned to meet business needs.

Qualifications

• At least 3 years of Commercial Lines Account Management experience.
• Familiar with Customer Account Servicing.
• Demonstrated success in customer service skills.
• Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and execute client requests on time.
• Ability to understand and manage complex accounts while working under tight timeframes.
• Ability to follow processes and procedures and help develop new processes and procedures to help the company become more efficient.
• Must possess the ability to work independently, applying education and professional experience to achieve outstanding results.

Requirements

• High School Degree Required.
• 4 Year Degree Preferred.
• Appropriate insurance agent’s license required.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans.
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.