[Hiring] Senior Client Success Manager @Indeed.com

Role Description

In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

• Partner with Sales on strategic account planning.
• Join client calls to identify revenue and product opportunities.
• Manage escalations with a solutions-oriented approach.
• Uphold SLAs and documentation standards.
• Collaborate with technical, product, and external teams to resolve complex issues quickly.
• Manage high-impact on-site client engagements when possible.
• Continuously grow your AI, product, and process expertise.
• Apply what you learn in practice and share best practices to elevate team and client outcomes.

Qualifications

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
• Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
• Uses data, trends, and client insights to identify product adoption and growth opportunities.
• Effectively manages and retains accounts and communicates campaign performance clearly to executive-level clients and decision-makers.
• Ability to travel 10-20% of working time (~1x per quarter).

Benefits

• Quarterly bonuses.
• Restricted Stock Units (RSUs).
• Paid Time Off policy.
• Region-specific benefits.

Company Description

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

• (*Comscore, Total Visits, March 2026)