[Hiring] Senior Client Success Manager @Zesty.ai

Role Description

We’re looking for a Senior Client Success Manager to support and grow relationships with property insurance clients. At the core, you enjoy working with clients. You like building relationships, understanding the problems they’re trying to solve, and helping them get meaningful value from the products they use.

You must have experience in Client Success, account management, consulting, or within the P&C insurance ecosystem. Deep insurance expertise is not required, but curiosity and a willingness to quickly learn insurance workflows, analytics, and our products are essential.

You are organized, proactive, and comfortable communicating with both technical and business stakeholders. You’re excited to grow into a trusted, strategic partner to your clients over time.

Qualifications

• 3+ years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem
• Strong communication skills and a genuine interest in working directly with clients
• Analytical mindset with the ability to interpret data and usage trends
• Organizational skills and ability to manage multiple priorities
• Curiosity about insurance workflows, analytics, and technology
• Comfort working in a high-growth, collaborative environment
• Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make your day-to-day more effective

Requirements

• Support client relationships from onboarding through renewal
• Drive product adoption and workflow integration within client organizations
• Connect client goals to measurable outcomes using ZestyAI solutions
• Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other teams across ZestyAI to deliver a strong client experience
• Identify opportunities for deeper product usage and expansion

Benefits

• You’ll work at the forefront of AI in insurance, helping insurers make better-informed underwriting and pricing decisions.
• ZestyAI combines deep industry expertise with a collaborative, high-performance culture that empowers new ideas and values ownership.
• Individual impact is visible, contributions are recognized, and you’ll work alongside sharp, motivated teammates who make the work both meaningful and enjoyable.
• Your work with clients will help them get more value from ZestyAI while giving you a direct voice in how we continue to improve the client experience and our products.