[Hiring] Senior Client Solutions Manager @Kyra

Role Description

You’ll manage a portfolio of brand accounts. Your job is straightforward:

• Keep beauty client(s), grow them and run delivery cleanly.
• Keep the team aligned - and operating efficiently through better systems and technology.
• You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
• If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. No scrambling. Just steady, commercial ownership.

Lead the Relationship

• Own client relationships across launches, seasonal campaigns, and always-on programs.
• Multi-thread across teams.
• Build trust.
• Have direct conversations when performance needs to improve.

Turn Insight into Strategy

• Translate data into clear, actionable plans.
• Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

Own Delivery End-to-End

• Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns.
• Keep work on-brand, on-time, and within margin.

Protect & Grow Revenue

• Manage renewal timelines.
• Identify upsell opportunities.
• Drive Net Revenue Retention.
• Be able to speak confidently about account growth with real numbers.

Use Data to Improve What’s Next

• Forecast performance.
• Optimize mid-campaign.
• Apply learnings to the next program.
• Reporting informs decisions - it’s not a recap.

Keep the System Tight

• Keep tracking clean.
• Watch team capacity.
• Fix what’s inefficient.
• Make sure client feedback doesn’t get lost.

Qualifications

• Beauty Industry Background: Previous experience at a beauty brand, beauty retailer, or agency focused on beauty clients.
• 4–6+ years in influencer or creator marketing.
• Strong hands-on campaign experience, with real fluency in Meta and TikTok.
• Clear track record of account growth and retention - bring numbers.
• Experience measured against revenue, retention, or NRR KPIs.
• Leadership experience (running 1:1s, managing workload, supporting team performance).
• AI-native - integrating AI tools into your day-to-day work to drive faster execution, better insight, and smarter workflows.
• Beauty experience is a plus.

Traits That Matter

• Curious.
• Commercially aware.
• Direct.
• Adaptable.
• Strong at building trust.
• Open to feedback.
• You don’t avoid hard conversations.
• You don’t wait for issues to escalate.
• You don’t need constant direction.

What Success Looks Like

• 6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.

Benefits

• 🌎 We’re a remote-first team, giving you the flexibility to work from wherever you do your best work.
• 🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year.
• 📚 Growth: Annual Learning & Development budget to invest in your skills.
• 💰 Rewards: Annual bonus scheme to recognise great work.
• 🩺 Healthcare coverage for US-based team members.