[Hiring] Senior Client Partner Account Manager @Tinuiti

Role Description

• Foster strong, transparent relationships with clients, providing them with regular updates on project status, issues, and resolutions.
• Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
• Lead the development of budgets and forecasts with clients, ensuring that budget is being used efficiently and clients are billed correctly for media spend + fees.
• Develop a thorough understanding of each client's industry, business challenges, and goals to tailor strategies that drive measurable results.
• Engage with Tinuiti’s internal teams to contribute positively towards client project outcomes and strategic initiatives.
• Act as a point of contact for client communications, ensuring timely updates on project progress and outcomes. Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.
• Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.
• Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

Qualifications

• 5-7 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
• Expertise in multiple digital platforms and how they work together.
• Proficiency in Google Analytics, project management tools, and research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Microsoft Excel & PowerPoint.
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Benefits

• Unlimited PTO: Flexibility to take time off when needed, along with 20 paid holidays.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: 16 weeks of leave with 100% pay for birthing parents (12 weeks for partners).
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.