[Hiring] Senior Account Operations Specialist @EPAM Systems

Role Description

We are seeking a Senior Account Operations Specialist to join our team, supporting key accounts within the Media and Entertainment portfolio. In this role, you will be responsible for delivering high-quality Account Operations service on the assigned accounts. This position requires maturity in organizing operations activities, being a quick learner, taking ownership of processes, demonstrating proactivity in their realization and optimization, and possessing strong communication skills.

• Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking stuck SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, revealing potential blockers and their resolution, and contract management in the Client's system.
• Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and work proactively with the CP & FP&A team on improvement plans for achieving targets.
• Maximize the efficiency of business procedures and optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, providing recommendations to CP & DM to improve margin).
• Prepare project PnL simulations for new projects when rotation or RP adjustments occur.
• Review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPS.
• Provide daily support to the Account Leadership Team.
• Communicate with the Customer's Procurement Teams.
• Participate in Stakeholders' meetings.
• Contribute to Account Strategy & ADP sessions.
• Handle issues management on the Account.
• Drive preparation for internal and external events (QBRs, All-Hands).

Qualifications

• 3+ years of experience as an Operations Specialist or in a similar role.
• Knowledge of operations management.
• Ability to collaborate, manage teams, and take ownership of processes.
• Background in working with forecasting models and interpreting financial data.
• Familiarity with EPAM tools, specifically CRM or similar systems.
• Strong communication and leadership skills with a proactive, results-oriented approach.
• Capability to handle escalations.
• Proficiency in English at an Upper-Intermediate level (B2) or higher.

Requirements

• Experience with PnL Tools and Power BI reports (Nice to have).