[Hiring] Account Manager @WOW Remote Teams

Role Description

This is a remote position. Our client is looking for a proactive and relationship-driven Account Manager with at least 2 years of professional experience to strengthen client partnerships, oversee account performance, and ensure an exceptional customer experience.

They operate in the staffing and recruitment industry, connecting businesses with skilled professionals across Latin America. In recent years, they have expanded their client partnerships and demonstrated success in helping companies build efficient, long-term remote teams.

The ideal candidate is an organized, resourceful communicator who enjoys building relationships, addressing client needs, and coordinating with internal teams. This person takes ownership of their accounts, anticipates potential challenges, and consistently looks for ways to improve client satisfaction.

• Manage and nurture relationships with assigned clients, serving as their primary point of contact.
• Maintain consistent communication with clients to understand their expectations, priorities, and evolving business needs.
• Monitor client satisfaction and account performance to ensure a positive experience throughout the partnership.
• Conduct regular client check-ins, provide updates, and proactively identify concerns or opportunities for improvement.
• Coordinate with recruitment, HR, and operations teams to address client requests and ensure efficient service delivery.
• Support the onboarding and integration of new clients, helping establish clear expectations and effective communication.
• Identify potential retention risks and implement proactive strategies to strengthen client relationships.
• Handle client inquiries, feedback, and escalations professionally, ensuring timely and effective resolutions.
• Maintain organized account records, communication histories, and follow-up activities using CRM and project management tools.
• Track account-related metrics, prepare updates, and communicate relevant information to internal stakeholders.
• Recognize opportunities to expand existing partnerships by understanding clients' changing staffing requirements.
• Suggest improvements to internal processes that enhance efficiency, communication, and the overall client experience.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, Human Resources, or a related field is preferred.
• Previous experience in staffing, recruitment, outsourcing, or professional services is an advantage.
• Familiarity with customer relationship management platforms such as HubSpot, Salesforce, or Zoho CRM is desirable.
• Experience working with U.S.-based clients or international teams is a plus.
• Understanding of client retention, customer satisfaction, and account growth strategies is beneficial.
• Familiarity with Google Workspace, Microsoft Office, and collaborative project management platforms.
• Ability to work independently in a fast-paced, fully remote environment.
• Strong analytical skills and confidence in identifying opportunities to improve account performance.

Requirements

• Minimum 2 years of professional experience in account management, customer success, client relationship management, or a related client-facing role.
• Advanced English proficiency, both written and spoken, to communicate confidently with U.S.-based clients.
• Strong interpersonal and communication skills, with the ability to build trust and maintain professional relationships.
• Excellent organizational and time management abilities, including managing multiple accounts and competing priorities.
• A proactive, solution-oriented mindset with the ability to anticipate client needs and address challenges independently.
• Experience handling client inquiries, follow-ups, and escalations in a professional environment.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and commitment to providing high-quality client service.
• Comfortable working with digital tools, maintaining accurate records, and managing remote communication.
• Availability to work full-time during business hours aligned with U.S. time zones.

Benefits

• Full-Time Position: A consistent, full-time professional opportunity.
• 100% Remote: Work from anywhere in Latin America.
• International Exposure: Build relationships and collaborate with U.S.-based clients.
• Professional Growth: Expand your knowledge of account management, client success, and international business operations.