[Hiring] Senior Account Manager/Sr. Enterprise Account Manager @Milliman

Role Description

We are seeking a high-performing and client-focused Senior Enterprise Account Manager to join our growing team. This individual will be responsible for managing and growing strategic client relationships with large healthcare organizations, with a specific focus on health plans and other payer entities. The ideal candidate will bring deep industry experience, a strong understanding of healthcare analytics, and a consultative approach to client engagement. This role is essential to driving client retention, satisfaction, and revenue growth. You’ll act as a trusted advisor and strategic partner to key stakeholders within each account, ensuring that MedInsight’s solutions are delivering maximum value to support their business goals.

Key Responsibilities

• Client Relationship Management
  • Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs.
  • Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value.
  • Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction.
• Strategic Account Growth
  • Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals.
  • Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs.
  • Maintain a deep understanding of MedInsight’s product offerings to communicate value effectively and identify the right-fit solutions for each client.
• Client Advocacy & Cross-Functional Collaboration
  • Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution.
  • Provide actionable feedback from clients to guide product enhancements and innovation.
  • Help define and refine best practices and account management processes across the Client Services team.
• Data & Analytics Expertise
  • Provide guidance to clients on how to best leverage MedInsight’s healthcare analytics tools and services incorporating industry expertise to support executive strategies.
  • Interpret client executive analytic needs and help translate them into solutions using MedInsight’s capabilities.

Qualifications

• Level 3: Less than 5 years
• Level 4: 5+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services.
• Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
• Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth.
• Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way.
• Bachelor’s degree required; advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred.
• Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed.

Preferred Experience

• Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management).
• Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk adjustment, and value-based payment models.
• Prior experience in a consulting firm, health plan, or health tech organization strongly preferred.

Benefits

• A mission-driven organization focused on improving healthcare outcomes and reducing unnecessary costs.
• A collaborative and intellectually engaging work environment with a focus on continuous learning and innovation.
• Competitive base salary with performance-based bonus opportunities.
• Comprehensive benefits, including health insurance, 401(k) with employer match, generous PTO, and more.
• Opportunities for growth and advancement within a stable and respected industry leader.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.