[Hiring] Senior Account Manager @Greenhouse

Role Description

Greenhouse is looking for a Senior Account Manager to join our EMEA Account Management team in Ireland, reporting to the leader of our Enterprise and Mid-Market Account Management team. As a Senior Account Manager, you’ll own a book of upper mid-market customers across Europe, leading both renewals and expansion from end to end.

• Drive customer retention, growth, and expansion, as well as continued product adoption.
• Be a strategic partner to your customers, understanding their business objectives and ensuring Greenhouse delivers real value for their hiring teams.
• Work closely with Customer Success, Legal, Finance, Deal Desk, Professional Services, Product, and Marketing teams.

Who will love this job

• A strategic account owner: you see the full picture of an account, protect and grow it, and recommend the best solution for both Greenhouse and our customers.
• A thoughtful negotiator: you stay effective and helpful through tough situations, competitive renewals, and hard-to-close negotiations.
• A collaborative teammate: you build strong partnerships, internally and externally, to get the best outcome for the customer.
• A hardworking problem solver: you’re not afraid to test, iterate, and share ideas. You adapt quickly and are excited to be part of the fix.

What you’ll do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals, and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion, and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk, and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.

Qualifications

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal, and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision-makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred, and Command of the Message is a plus.
• A plus: German or Dutch language skills, or experience working with customers in DACH, Benelux, or the Nordics.
• Ability to travel to customer and prospect sites, industry events, and Greenhouse offices is an essential function of this role. Travel is expected to be approximately 10-15% of working time and may include overnight stays and international travel.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Requirements

• Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is a pre-condition to any offer of employment.
• Greenhouse is not in a position to support employment permit applications for candidates for this role.

Benefits

• Medical, dental, life, and disability insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• 25 days' vacation for Ireland-based employees.
• Employer matching pension program.