[Hiring] Senior Account Manager @GR8_TECH

Role Description

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

What you’ll drive

• Strategy & Business Growth
  • Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
  • Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
  • Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
• Client Advocacy & Discovery
  • Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
  • Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
  • Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
• Delivery & Operational Excellence
  • Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
  • Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
  • Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
• Cross-Team Leadership & Expertise Transfer
  • Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
  • Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

Qualifications

• 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.

Requirements

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.

Benefits

• Benefits Cafeteria — annual budget you allocate to: Sports, Medical, Mental health, Home office, Languages.
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Company Description

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.