[Hiring] Senior Account Manager @Labcorp

Role Description

Labcorp is seeking a remote Senior Account Manager to join our Managed Care team.

• Manage new, innovative client relationships with health plans and other healthcare payer clients.
• Act as the primary point of contact for onboarding, escalations, contractual questions, and ongoing operations.
• Coordinate outreach and follow up for a growing list of prospective partners.
• Utilize CRM and analytic tools to maintain accurate client data, track renewals, and generate actionable insights.
• Monitor and report on client success metrics (KPI’s, NPS, renewal rates, adoption metrics).
• Collect and analyze client feedback to drive continuous improvement in service delivery and product offerings.
• Quickly develop an understanding of new customer types, their challenges, and business objectives.
• Support the production of unique proposals customized for non-traditional clients.
• Lead internal initiatives in collaboration with cross-functional teams.
• Collaborate with operations and product teams to align client expectations with product delivery.
• Perform customized analytics on operational and financial performance.
• Support sales presentations with an emphasis on ensuring that sales team members are adequately prepared.
• Influence client and internal timeline expectations and proactively negotiate with internal resources.

Qualifications

• Bachelors degree
• 5+ years experience in healthcare, including knowledge of healthcare regulatory requirements and compliance standards.

Requirements

• Strong ability to act independently in managing client and internal requests.
• Demonstrated ability to influence decisions while exercising sound judgment.
• Proven experience in client success or account management.
• Skilled at managing multiple deadlines with a keen sense for prioritization.
• Advanced business acumen, including understanding of business priorities and profitability metrics.
• Strong project management skills with ability to lead cross-functional initiatives.
• Advanced understanding of health and wellness strategies and delivery.
• Exceptional communication skills and ability to interact successfully with senior leaders.
• Strong leadership and client relationship-building skills.
• Strong Microsoft Office skills (primarily Excel, PowerPoint, Word).
• Strong writing and editing skills.
• Highly detail-oriented writing, editing, and program management capabilities.
• Solid grasp of the diagnostic and wellness industries.
• Masters level education preferred.

Benefits

• Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible for the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible for all benefits except PTO or FTO.