[Hiring] Partner Account Specialist @MVB Bank

Role Description

The Partner Account Specialist, Fintech position will play a key role as a member of the Fintech Partner Services team at MVB. This role provides first-level support to MVB’s Fintech partnerships, including:

• Day-to-day operations and product support
• Gathering and disseminating program-related information to internal teams
• Routing documentation and aggregating data for reporting
• Providing excellent customer service and partner advocacy

This role is responsible for:

• Supporting and qualifying new business opportunities for existing fintech partners
• Working in concert with the Fintech Senior Relationship Managers and other internal teams to retain and deepen existing Partner relationships
• Identifying and resolving issues of moderate complexity

Excellent communication skills, collaboration, and problem-solving abilities are essential in this fast-paced, energized work environment.

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 3 years’ experience in a customer support role in financial services, payment card, and/or fintech business
• Self-starter with proven abilities in organizational, conceptual, and logical problem solving
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Ability to set priorities and manage customer expectations
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
• Strong verbal, written, presentation, and interpersonal skills
• Card payments industry dispute knowledge and regulations strongly preferred

Requirements

• Provides customer service to Partners by identifying and responding appropriately to their needs
• Supports the development of strong Partner partnerships by building trust, rapport, and strong working relationships
• Monitors and reports on both internal and Partner SLAs to foster speed to market and partner satisfaction
• Facilitates collection of information from Partners for completing due diligence and various risk reviews
• Facilitates day-to-day Partner interactions including follow-ups and general Partner communication
• Leverages internal tools to maintain up-to-date Partner files and accurate records
• Fields Partner requests and handles change management, issues/problems promptly
• Performs other duties as assigned
• Partners with other MVB lines of business as needed to support Partner initiatives

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage