[Hiring] Senior Account Manager @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The Senior Account Manager serves as the primary strategic point of contact for top-tier Lowe's Media Network clients. This role is accountable for long-term partnership health, portfolio-level revenue stewardship, and the strategic alignment of client investments to measurable business outcomes. Acting as a trusted advisor to senior client stakeholders, the Senior Account Manager leads complex, multi-faceted programs and provides strategic direction across the full post-sale lifecycle. The role influences cross-functional execution through consultative leadership, guides optimization and growth strategy, and ensures client programs are positioned to deliver sustained value for both the client and Lowe's Media Network.

What You Will Do

• Lead and manage a pod-based team of Account Managers operating in an agile delivery model, setting priorities, establishing operating rhythms, and ensuring strong collaboration with cross-functional partners including Sales, Media Planning, Ad Operations, Creative, and Insights.
• Serve as the primary strategic and executive-level point of contact for top-tier clients post-sale, owning senior stakeholder relationships and guiding complex, high-impact engagements.
• Own overall client relationship health across assigned accounts, with accountability for satisfaction, retention, and long-term growth outcomes.
• Translate sold-in investments into integrated, outcome-driven strategies that align client business objectives with Lowe’s Media Network capabilities and measurement frameworks.
• Provide consultative leadership and strategic oversight to Media Planning, Ad Operations, Creative, and Insights teams, ensuring campaigns are designed, launched, and optimized in alignment with client strategy.
• Identify, shape, and drive renewal, upsell, and expansion opportunities in close partnership with Sales leadership, influencing growth strategy and supporting deal execution.
• Lead executive-level client communications, including quarterly business reviews, strategic planning sessions, and escalations, ensuring clear narrative, accountability, and resolution.
• Mentor and coach Account Managers, setting expectations for strategic thinking, executive presence, and client leadership while supporting individual development and performance.
• Partner with Client Services Directors to inform category-level strategy, operating standards, and best practices, contributing to continuous improvement across the client services organization.

Qualifications

• Bachelor’s degree in Economics, Marketing, Advertising, Statistics, Engineering, or Business or equivalent years of experience in lieu of education requirement, if applicable.
• 6–8 years of experience in digital media, client services, or sales support within an ad tech or media organization.
• 5+ years of client-facing experience, managing external stakeholders and relationships.

Requirements

• Programmatic execution experience.

Benefits

• Pay Range: $116,400.00 - $194,500.00 annually.
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
• For information regarding our benefit programs and eligibility, please visit our benefits page.