[Hiring] Senior Account Manager @Digible

Role Description

Digible is looking for a Senior Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations.

The Senior Account Manager will:

• Manage the agency's most strategically complex client relationships.
• Own the strategic direction and performance of all digital aspects of their clients' campaigns.
• Act as a product expert for Digible’s tech platform, Fiona.
• Provide senior-level strategic guidance, cross-functional coordination, and proactive account leadership.

You’ll love this job if you:

• Love talking to clients, building relationships, and finding ways to proactively provide value.
• Serve as the internal expert on your clients, asking thoughtful questions to deepen understanding.
• Are energized by developing others and find satisfaction in coaching.
• Want to own client strategy and think in terms of long-term portfolio health.
• Are ready to lead department initiatives end-to-end.
• Can balance a full client book with big-picture departmental thinking.
• Thrive on presenting to clients, commanding the room.
• Have a point of view on the industry and want to shape Digible's thought leadership.
• Have an appetite for process improvement and fix inefficiencies.
• Think “we” and develop the people around you.

Qualifications

• 6+ years in a client-facing role, with a proven track record of managing high-volume portfolios.
• 5+ years of digital marketing experience including paid search, paid social, display, and geofencing.
• Experience working in a fast-paced agency environment.
• Proven success in delivering measurable growth for client portfolios.
• Strong leadership and mentorship skills.
• Demonstrated success leading Quarterly Business Reviews or equivalent executive-level client presentations.
• Experience leading projects or initiatives from initiation through completion.
• Multifamily, Senior Living, or Student Housing experience is a plus.

Requirements

• Retention % on assigned portfolio ≥96%.
• CSAT ≥85.
• Response time SLA: <5 hours.
• Report accuracy: 100%.
• QBO completion: 100% of assigned clients, quarterly.
• Expansion recommendations delivered per quarter: ≥1.
• % of expansion recommendations adopted.
• % YoY revenue growth by client.
• Mentorship: ≥2 AMs/Coordinators.

Benefits

• Annual Salary: $87k - $100K.
• Discretionary Bonus.
• 4-Day Work Week (32 Hour Work Week).
• WFA (work from anywhere).
• 3 weeks of PTO, Sick leave, and Bereavement.
• 11 paid holidays.
• 401(k) + Match.
• 75% employer paid health benefits (Medical, Dental, and Vision).
• $75/month reimbursement for Physical Wellness.
• $75/month reimbursement for Mental Wellness.
• $1000/year travel fund for employees who have been with Digible 3+ years.
• Dog-Friendly Office.
• Paid Parental Leave.
• Monthly Social Events.
• Weekly Lunches and Snacks for in-office employees.