[Hiring] Senior Account Manager @Bionic Talent

Role Description

We are seeking an executive-level Strategic Senior Account Manager for our client to lead high-level client relationships and oversee campaign strategy. This role requires an authoritative, polished professional capable of standing toe-to-toe with C-suite executives, articulating complex marketing strategies across:

• SEO
• Paid and Organic Social Media
• Traditional media
• Paid Search
• Web Design

This is the right role for an ambitious leader who thrives in client-facing environments, can independently guide clients through high-stakes strategy discussions, and possesses the gravitas to represent the agency in public-facing webinars and industry thought leadership initiatives.

What you’ll be doing:

• Serve as the primary client-facing strategic partner for C-suite executives in healthcare and dental manufacturing equipment businesses.
• Translate complex digital marketing initiatives into clear business outcomes and growth strategies for clients.
• Quality-control creative, strategic, and technical deliverables from internal teams, providing pushback to designers and specialists when standards fall short.
• Lead client meetings, performance reviews, strategic audits, and onboarding sessions with complete confidence and executive presence.
• Conceptualize, host, and present educational digital webinars and thought leadership sessions tailored to the healthcare and dental equipment manufacturing space.
• Maintain long-term client retention by proactively managing relationships, resolving strategic bottlenecks, and identifying account growth opportunities.
• Independently manage a portfolio of B2B client accounts, including scope, budgets, timelines, deliverables, and day-to-day coordination.
• Coordinate with internal teams across paid media, SEO, creative, web/development, content, and other marketing services.
• Hold onshore and offshore team members accountable for deadlines and quality without having direct reporting authority.
• Plan and forecast hours against retainer scope, proactively identifying capacity issues, scope changes, and potential delivery or margin concerns.
• Support account renewals and contribute to overall client retention and revenue growth through upselling and expanded scope.
• Follow agency processes and help ensure accounts are managed consistently.
• Synthesis reporting to deliver exceptional results for our clients.
• Invoice and bill clients monthly.

Qualifications

• 8+ years of experience in account management within digital marketing agencies.
• Deep knowledge across SEO, paid media, website design, and overall digital marketing strategy.
• Demonstrated track record of managing C-suite relationships in B2B, healthcare, or dental sectors.
• Outstanding verbal and written communication skills with strong executive presence and consultative sales ability.
• Prior experience with US-based agencies and US clients is preferred.
• Highly comfortable presenting on camera, leading webinars, and acting as a public representative of the agency.
• BS in Communications, Marketing, Business, New Media, Public Relations, or equivalent experience.
• Experience with project management and CRM tools such as ClickUp or comparable platforms.
• Familiarity with reporting and analytics platforms such as Google Analytics and Looker Studio.
• Proven upsell and renewal experience, with a track record of growing existing accounts through scope expansion and additional stakeholders.

Requirements

• Position: Senior Account Manager
• Remote Status: Fully Remote
• Preferred Location: South Africa
• Working Hours: Standard working hours in EST
• Holidays: US Federal Holidays
• Salary: 2500 - 3000 USD per month
• Internal Job ID: 1509