[Hiring] Senior Account Manager @Delivery Hero

Role Description

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has launched its On-Demand service to provide a service for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with couriers available in the Glovo marketplace. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for:

• New sales leads
• Pitching
• Contract negotiations
• Implementation
• Account management

Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as:

• Compiling and analyzing operational metrics and Key Performance Indicators (KPIs)
• Financial data and invoicing questions
• Technical product queries/integrations/bugs

Prepare reports and dashboards to present to partners and use as a source for operational improvements.

Support partners by working in close cooperation with other local and global teams:

• Account Management
• Sales
• Operations
• Finance
• Others

Analyze and improve internal processes.

Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus enhancing partner experience.

Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.

Understand the local environment, and constantly adjust our product to the needs of the market.

Develop an exceptionally well-rounded profile - from commercial and negotiation skills, through data analytics, to legal reviews and software integrations - you will never stop learning.

Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.

Qualifications

• 2+ years of work experience in an account manager, sales, consulting or marketing field. Experience in other Tech or FMCG companies is a plus.
• Strong communications and interpersonal skills: ability to work with diverse clients and adapt your communication style accordingly.
• Strong commercial skills: ability to effectively pitch and persuade partners.
• Strong organizational and project management skills: ability to effectively multitask and prioritize. Highly organized and detail-oriented approach.
• Problem solver, data-driven, analytical thinking skills.
• Multifaceted and flexible profile: willingness and ability to coordinate all technical, operational, and commercial aspects.

Benefits

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off and the opportunity to work from anywhere for up to 3 weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.