[Hiring] Senior Account Manager @ZigZag Global

Role Description

Our Client Success team is made up of Account Management, Account Executives and Account Support Administrators. You will take responsibility for a portfolio of Medium-Enterprise sized and high-profile retailers with a global presence. Acting as the main point of contact for these retailers, you will be accountable for providing them a best-in-class service, whilst maximising commercial opportunity and end-customer experience.

There will be a high volume of exposure to all areas of our business, with the autonomy to drive strategy which will positively impact our operation.

Key Responsibilities:

• Show a strong commercial acumen to negotiate with and influence key stakeholders during contract negotiations.
• Lead cross functional workstream, acting as the ambassador within the Client Success team.
• Bring the voice of the customer into the business and influence projects and priorities with a customer lens.
• Be the key point of contact for a portfolio of clients, ensure smooth day to day running raising, resolving or escalating issues as appropriate.
• Set the strategy for the portfolio of clients, ensure all business areas are clear on deliverables and relentlessly chase down results.
• Confidently monitor and proactively improve the commercial standing of the client portfolio, through analysing trends and capitalising on revenue opportunities and areas of potential exposure.
• Undertake project management of key client initiatives, ensuring present and future client requirements are known and internal resources are allocated to support.

Qualifications

• Senior Account Management and client focused solutions experience.
• Logistics or SaaS Sector experience is essential.
• Expert knowledge of ecommerce market, with knowledge of the returns sector.
• Prior experience using tools such as Hubspot and Asana if preferable.
• Ability to manage multiple projects and relationships simultaneously.
• Proven track record of analytical and problem-solving skills, with a customer centric approach to resolutions.
• Strong commercial acumen and negotiation skills with demonstrable skills in identifying and capitalizing on revenue growth opportunities whilst mitigating areas of exposure.
• Experience with AI and related qualifications are desirable. Please include further details in your application.

Benefits

• 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday.
• BUPA Private health insurance.
• Equity, Inclusion & Transparency: In line with the EU Pay Transparency Directive, we are committed to transparency and will share the salary range for this role prior to the interview stage.
• A diverse and inclusive workplace where everyone feels a sense of belonging is a priority, and applications are welcomed from people of all backgrounds and experiences.
• Hiring focuses on people as well as skills—if this opportunity resonates, you’re encouraged to apply and bring your unique perspective.