[Hiring] Senior Account Manager @GoGlobal

Role Description

As a Senior Account Manager – USA, you will be responsible for managing and growing a portfolio of strategic multinational clients across both Business Corporate Services (BCS) and Employer of Record (EOR) solutions. You will serve as a trusted advisor to senior client stakeholders, ensuring exceptional client experience while driving retention, renewals, commercial growth, and long-term partnerships.

This is a highly client-facing role requiring strong commercial acumen, consultative relationship management, and expertise in global workforce and corporate services.

Key Responsibilities

• Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
• Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion, entity management, employment solutions, and compliance.
• Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
• Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
• Maintain a deep understanding of each client's business model, operating structure, countries in scope, future expansion plans, and organizational priorities.
• Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
• Identify opportunities to introduce additional GoGlobal solutions across existing client portfolios.
• Support business development initiatives by participating in client meetings, networking events, and go-to-market activities alongside Sales teams.
• Work collaboratively with Sales to ensure smooth client handovers and continued account growth after implementation.
• Maintain accurate account information within CRM systems, including services in scope, renewals, onboarding status, commercial opportunities, and account plans.
• Act as the senior escalation point for complex operational or commercial issues involving multinational clients.
• Balance client advocacy with GoGlobal's commercial objectives, operational capabilities, and compliance requirements.
• Ensure proactive risk identification and timely resolution of client issues.
• Partner closely with Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success teams to deliver seamless client experiences.
• Provide strategic guidance to internal teams regarding client priorities and business objectives.
• Mentor junior Account Managers and contribute to knowledge sharing and continuous improvement initiatives.
• Support process improvements that strengthen GoGlobal's client service delivery and commercial success.

Qualifications

• Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
• Hands-on experience managing both Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preferred.
• Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
• Proven experience managing enterprise or multinational client accounts across multiple countries.
• Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
• Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
• Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
• Ability to manage multiple complex accounts while working collaboratively across global teams.
• Excellent verbal and written English communication skills.
• Experience within a global Business Process Outsourcing (BPO), Employer of Record (EOR), Professional Employer Organization (PEO), Global Payroll, HR Services, or Business Corporate Services organization.
• Experience supporting multinational organizations with international expansion.
• Knowledge of US employment practices and international workforce solutions.
• Experience participating in business development activities, including client meetings, networking events, and supporting go-to-market initiatives.
• Experience working in a fast-paced, global, matrix organization.

Benefits

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact.
• Collaborating with a diverse, global and supportive team.
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth.

Company Description

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further.