[Hiring] Senior Account Manager @BlueTuskr

Role Description

We’re looking for a Senior Account Manager to lead client relationships for a portfolio of e-commerce brands and to oversee a team of Account Strategists. This is a relationship-first role, less focused on the day-to-day mechanics of paid media, owned media, or creative execution, and squarely focused on making sure clients feel informed, confident, and heard.

• Manage roughly 6–8 clients, working closely with performance and project management teams.
• Oversee a team of Account Strategists, coaching them to build client trust and proactively bring ideas forward.
• Partner directly with leadership to set department KPIs and shape the Account Management team's next steps.

What You’ll Own

• Client Relationships & Communication
  • Serve as the primary point of contact for a portfolio of roughly 6–8 e-commerce clients.
  • Proactively reach out with ideas, recommendations, and updates.
  • Monitor risks and client sentiment, acting to reduce client churn.
  • Build out and structure the client experience, including visits and check-ins.
  • Translate updates from the Performance and Project Management teams into clear communication for clients.
• Team Leadership
  • Oversee a team of Account Strategists, including one Account Admin.
  • Coach and mentor Strategists on client communication and proactive account management.
  • Balance workload and client assignments across the team.
  • Support Strategists through escalations and difficult client conversations.
  • Build and drive meaningful change in the Accounts Department.
• Cross-Functional Partnership
  • Partner closely with Performance and Project Management teams for a cohesive client experience.
  • Act as the connective tissue between client-facing communication and specialists.
  • Loop in internal stakeholders before issues become client-facing problems.
  • Work directly with agency leadership on department goals and growth strategy.
• Department Improvement
  • Identify and drive improvements to Account Management processes and templates.
  • Build playbooks and best practices for a consistent client experience.
  • Contribute to onboarding and training materials for future Account Strategists.
• Performance Monitoring
  • Set department-level KPIs in partnership with agency leadership.
  • Monitor account health for your portfolio and maintain visibility into team accounts.
  • Track client-facing KPIs and flag departmental trends.
  • Use performance data to inform client conversations.

Who You Are

• You’re a relationship-builder first.
• You’re proactive, not reactive.
• You lead people well.
• You think in systems.
• You’re direct.
• You’ve worked in agency life.

What Success Looks Like

• In your first 90 days:
  • Ownership of your 6–8 client portfolio and built early trust with each client.
  • Established a working rhythm with the Account Strategist team members.
  • Built a strong working relationship with the Performance and Project Management teams.
  • Had your first strategic check-ins with leadership on department priorities and KPIs.
  • Identified clear opportunities to improve Account Management processes.
• By the end of year one:
  • Your client portfolio shows strong retention and account growth.
  • Client churn and negative profitability have reduced significantly.
  • Your team operates with more consistency, autonomy, and proactivity.
  • Implemented department-level improvements that others rely on.
  • Department KPIs are clearly defined and regularly reviewed with leadership.
  • Seen internally as a dependable cross-functional partner.

Must-Have

• 5+ years of agency experience, including direct client management.
• Experience managing client relationships, including proactive communication.
• Experience overseeing or mentoring other Account Managers/Strategists.
• Familiarity with paid media, organic media, or creative concepts.
• Comfort managing a portfolio of multiple clients simultaneously.
• E-commerce or D2C client experience.
• Strong verbal and written communication skills.

Strong Differentiators

• Experience partnering cross-functionally with performance media, project management, or creative teams.
• Track record of building or improving account management processes.
• Experience conducting in-person client visits or QBRs.
• Experience setting or reporting on department-level KPIs to leadership.

Compensation & Benefits

• Base salary: $90,000
• On-Target Earnings (OTE): $100,000–$105,000 total, including commission.
• Additional performance-based bonuses may be available.
• Fully remote.
• Unlimited PTO.
• Flexible hours.
• Internet, mobile phone, and gym reimbursements.