[Hiring] Salesforce Administrator @Talent Shore

Role Description

As the Salesforce Administrator, you will be responsible for the day-to-day administration, maintenance, optimisation and ongoing development of the company's Salesforce platform. You will work closely with recruitment consultants, compliance teams, management and other key stakeholders to ensure Salesforce supports the business's recruitment operations effectively.

The ideal candidate will have strong technical Salesforce administration skills, excellent problem-solving abilities and a good understanding of recruitment workflows, ideally within the UK recruitment or education sector.

Key Responsibilities

• Salesforce Administration & Maintenance
  • Manage the daily administration, configuration and maintenance of Salesforce.
  • Create and manage user accounts, profiles, permission sets, roles and access controls.
  • Configure custom objects, fields, page layouts, record types and validation rules.
  • Maintain data accuracy, consistency and integrity across the platform.
  • Monitor system performance, troubleshoot issues and provide technical support to users.
  • Manage Salesforce updates, releases and enhancements.
• Workflow Automation & Process Improvement
  • Design, build and maintain automated workflows using Salesforce Flow.
  • Identify opportunities to streamline recruitment processes and reduce manual administration.
  • Optimise candidate management, client management, vacancy tracking and placement workflows.
  • Support automation across recruitment, onboarding and compliance processes.
  • Work with stakeholders to translate business requirements into practical Salesforce solutions.
• Reporting & Data Management
  • Develop and maintain Salesforce reports and dashboards to monitor recruitment performance and business KPIs.
  • Support reporting on candidate pipelines, job vacancies, placements, consultant activity and client engagement.
  • Manage data imports, exports, cleansing and deduplication.
  • Ensure data quality and reporting accuracy across the business.
  • Provide management with meaningful insights through Salesforce reporting.
• Recruitment Systems & Integrations
  • Support Salesforce integrations with recruitment platforms, job boards, email systems and third-party applications.
  • Assist with the administration of recruitment-related applications built on or integrated with Salesforce.
  • Maintain efficient data flows between Salesforce and other business systems.
  • Support the ongoing improvement of candidate and client database functionality.
  • Liaise with external Salesforce consultants, developers and software providers where required.
• User Support & Training
  • Act as the first point of contact for Salesforce-related queries and issues.
  • Provide training and guidance to recruitment consultants and internal teams.
  • Develop user guides, process documentation and best-practice materials.
  • Support user adoption of new Salesforce functionality.
  • Gather user feedback and recommend system improvements.
• Compliance & Data Security
  • Maintain appropriate data security, access permissions and confidentiality controls.
  • Assist with the configuration and maintenance of recruitment compliance workflows.
  • Ensure candidate and client information is handled securely and appropriately.

Qualifications

• Salesforce Certified Administrator certification.
• Previous experience supporting a recruitment agency or staffing business.
• Experience within UK Education Recruitment.
• Knowledge of recruitment ATS/CRM systems built on Salesforce, such as Bullhorn for Salesforce, formerly Talent Rover, or other recruitment-focused Salesforce applications.
• Familiarity with candidate sourcing, vacancy management, placements and onboarding processes.
• Experience with Salesforce integrations and third-party applications.
• Experience with advanced Salesforce reporting, dashboards and automation.
• Familiarity with Agile project management or Salesforce change management processes.

Ideal Candidate Profile

• Proactive and solutions-focused: Able to identify system improvements and implement practical solutions.
• Technically confident: Comfortable managing Salesforce independently and troubleshooting complex issues.
• Highly organised: Able to manage multiple requests, projects and priorities.
• Collaborative: Enjoys working with recruitment consultants and stakeholders across different departments.
• Detail-oriented: Understands the importance of accurate recruitment data and efficient processes.
• Adaptable: Comfortable working in a fast-paced recruitment environment where priorities can change quickly.

Requirements

• Minimum 12 months’ experience in a Salesforce Administrator role.
• Strong hands-on experience with Salesforce configuration and administration.
• Proven experience with Salesforce Flow, custom objects, validation rules, reports and dashboards.
• Experience managing user permissions, profiles, roles and security settings.
• Strong data management skills, including imports, exports and data cleansing.
• Experience troubleshooting Salesforce issues and supporting end users.
• Good understanding of CRM processes and workflow automation.
• Excellent communication skills and the ability to work with UK-based stakeholders.
• Strong attention to detail, analytical thinking and problem-solving abilities.
• Ability to work independently in a fully remote environment during UK business hours.

Benefits

• A fully remote opportunity based in South Africa.
• The opportunity to work with an established UK Education Recruitment business.
• Exposure to international recruitment operations and Salesforce projects.
• A collaborative and supportive team environment.
• The opportunity to take ownership of Salesforce administration and contribute to business improvements.
• Long-term career development within a growing organisation.