[Hiring] Renewals Specialist @Cisco

Role Description

This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy.

• Applies technical expertise across related products and services within a defined architecture to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from more senior team members.
• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
• Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.

Requirements

• Understanding of renewal processes, procedures, and systems, with familiarity with the broader concepts and principles underlying the renewals lifecycle.
• Experience developing value propositions across different go-to-market (GTM) channels, including an understanding of the governance mechanisms that support successful execution.
• Knowledge of software subscription, licensing, and support-service contracting models.
• Ability to manage multiple priorities and issues simultaneously while driving innovation and implementing improvements that increase efficiency, scalability, and business impact.
• Experience in a sales environment that includes both direct customer engagement and collaboration within a channel sales model.
• Ability to build and maintain strong relationships with both internal stakeholders and external customers and partners.
• Program management experience with a track record of driving innovation, process improvements, and scalable solutions; embraces change and identifies opportunities to improve efficiency and business outcomes.
• Ability to work independently while also contributing effectively as part of a collaborative renewals team.
• Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar Customer Success Management solutions.
• Understanding of SaaS and/or enterprise sales business models, including customer lifecycle metrics, recurring revenue streams, and key drivers of retention and growth.
• Adaptable and comfortable working within evolving processes, with the ability to follow established procedures while proactively identifying and recommending improvements where appropriate.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Optional 10 paid days per full calendar year to volunteer.