[Hiring] Renewals Specialist @Remote Recruitment

Role Description

Remote Recruitment is hiring a Renewals Specialist for a UK-based employer, fully remote from South Africa, owning a portfolio of customer renewals.

You will manage renewals from notice to close, keeping customers engaged and contracts on track.

Key Responsibilities

• Manage a portfolio of customer renewals from notice to close
• Proactively contact customers ahead of renewal dates
• Identify at-risk accounts and coordinate retention efforts
• Process renewal contracts and update CRM records
• Report on renewal rates and forecasts
• Liaise with sales and customer success on upsell opportunities

Qualifications

• Experience managing renewals or subscription contracts
• Experience with CRM systems (HubSpot, Salesforce, or similar)
• Comfortable with outbound customer calls and emails
• Strong negotiation and follow-up skills
• Comfortable working UK business hours

Requirements

• Experience in a SaaS or subscription business
• Familiarity with billing platforms
• Experience with retention or win-back campaigns

Benefits

• 100% remote – work from anywhere in South Africa
• UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
• Full-time, stable role with a genuine UK employer
• Supportive onboarding and clear expectations from day one