[Hiring] Renewals Associate @Ncontracts

Role Description

You'll own a portfolio of client renewals from start to finish — spotting friction points before they become problems and driving every deal to a smooth, on-time close. This isn't a paperwork job; it's a relationship and momentum job.

You will:

• Manage a portfolio of client renewals end-to-end each month, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time completion of processes and contract execution.

Specific responsibilities include:

• Trigger introductory e-mails at least 60 days in advance of client renewal date
• Send agreements to clients via Docusign
• Ensure timely follow-ups for all client renewals within your portfolio
• Schedule and facilitate client meetings as needed
• Record all client communications to Salesforce
• Promptly escalate non-responsive or disengaged clients
• Populate tracking tool with all updates
• Finalize Renewals by updating Netsuite and Salesforce

Qualifications

• Highly proactive, “can-do” attitude
• Strong written and verbal communication skills
• Solid critical thinking/problem-solving skills
• Experience in successfully leveraging AI tools including Claude, ChatGPT, etc.
• Intermediate Excel skills
• Ability to successfully manage multiple priorities simultaneously
• 2+ years of related experience

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!