[Hiring] Relationship Manager III @UMB Bank

Role Description

This role will provide highly complex support to an assigned group of the largest clients with the most complex needs. This role is responsible for the management of day-to-day operational/client service activities while effectively monitoring internal controls within the specialty corporate trust team focused on the CLO product. In addition, this role will work along senior management and technical staff to identify business solutions for improvements to business processes, policies, and systems.

• Resolve the most complex administrative issues and provide support to senior levels of client staff.
• Operate independently to service the largest clients and resolve the most complex issues.
• Provide day-to-day support to existing CLO accounts including:
  • Billing for administrative fees
  • Recommending fee increases
  • Facilitating transaction closing
  • Handling cash and investment transactions
  • Monitoring cash activities and compliance items
  • Providing debt service calculations
  • Executing payment generation and follow-up
• Responsible for accurate/timely setup or delegation of issues on all systems, preparation of accounts for compliance review, and responding appropriately to compliance exceptions.
• Recommend and submit new business for approval.
• Provide feedback to sales team to accurately price new business.
• Work with management to explore marketing opportunities and new products/services in the CLO space.
• Review legal documents to ensure operational mechanics are appropriate.
• Work with internal legal, external legal, and compliance teams to negotiate document provisions.
• Assist operational group to ensure cash processing and procedures fit within any new products the team onboards.
• Develop and lead trainings related to CLO products and services.
• Actively participate as a subject matter expert for ongoing projects and system testing.
• Be involved in leading the development and implementation of more efficient processes.
• Participate in cross-training to learn other specialty corporate trust roles and provide support as needed.
• Provide indirect management of junior associates.
• Other duties as assigned.

Qualifications

• Demonstrates deep understanding of corporate bank loans.
• Experience working with various structures of bank debt including CLOs, Interval Funds, ABLs, and Private Debt.
• Demonstrates deep understanding of full trade cycle including settlements, closings, loan administration, and loan agency.
• Demonstrates strong client relationship management skills.
• Demonstrates ability to provide positive client experience through a variety of methods including associate engagement, technology, workflows, and processing.
• Demonstrates ability to manage multiple projects and timelines.
• Demonstrates exceptional written and verbal communication skills with attention to detail.
• Demonstrates strong operational knowledge of general corporate trust processes and procedures.
• Demonstrates strong leadership skills.
• Demonstrates successful networking skills and the ability to establish a network of strategic contacts.
• Demonstrates the ability to drive change through business planning.
• Demonstrates the ability to be self-directed.

Requirements

• Bachelor's degree or equivalent work experience
• 7+ or more years relevant experience in the CLO industry

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits