[Hiring] Relationship Manager @Waste Harmonics Keter

Role Description

The Relationship Manager is responsible for managing and growing a portfolio of strategic customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions.

The ideal candidate is a consultative relationship builder with strong business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth.

This is a fully remote position and may be based anywhere within the United States.

Qualifications

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role
• Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth
• Strong experience building executive-level customer relationships and influencing business outcomes
• Experience managing contract renewals, business reviews, and customer performance reporting
• Excellent communication, negotiation, and presentation skills
• Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities
• Proficiency with Salesforce CRM and Microsoft Excel
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while collaborating effectively across cross-functional teams

Requirements

• Experience supporting enterprise or Fortune 500 customer accounts
• Background in waste management, environmental services, facilities management, logistics, or other service-based industries
• Experience with contract management and customer profitability analysis
• Knowledge of sustainability initiatives and environmental solutions
• Experience leading executive business reviews and strategic planning sessions
• Strong understanding of customer lifecycle management and consultative account management best practices

Benefits

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays