[Hiring] VP, Relationship Management @Fiserv

Role Description

As a VP, Relationship Management, you will own pan-Fiserv client relationships at the C-suite level, serving as a trusted advisor to senior executives across large financial services clients. You will work with Fiserv business units, Enterprise Relationship Managers, and client leadership to grow revenue, expand our solution footprint, and deliver measurable value. Your work directly shapes client retention and satisfaction for some of the most consequential accounts in financial services.

• Own pan-Fiserv client relationships at the C-suite level, serving as the primary point of accountability for revenue growth, retention, and solution expansion across large financial services accounts.
• Develop and execute account plans that map client business objectives to Fiserv solutions, identifying opportunities to grow wallet share through bundled deals.
• Structure and negotiate large, multi-solution agreements by coordinating across Fiserv business units to build commercially compelling, integrated proposals.
• Build and maintain a disciplined pipeline, delivering accurate financial forecasts that reflect account health, deal stage, and near-term revenue risk.
• Monitor client health signals, market trends, and merger and acquisition (M&A) activity to anticipate client needs and position Fiserv solutions ahead of competitors.
• Translate client feedback and satisfaction data, including Net Promoter Score (NPS) results, into targeted action plans that improve retention and deepen the client relationship.

Qualifications

• 10+ years of experience in financial services or banking managing enterprise client relationships at the C-suite level.
• 10+ years of experience in profit and loss (P&L) management and large bundled technology deal structuring within a matrix technology product or services organization.
• Experience structuring bundled technology deals for large financial services clients to grow wallet share and expand solution footprint.
• Experience developing and executing account plans using pipeline development and financial forecasting methods to meet or exceed revenue targets.
• Experience conducting market and competitive analysis to identify growth opportunities and inform consultative selling strategies with C-suite client executives.
• Bachelor's degree or higher in business, finance, technology management, or related field or equivalent combination of education, related experience and/or military experience.

Requirements

• Experience in financial services or banking at a level that goes beyond general enterprise technology, including familiarity with regulatory environment, capital markets, or core banking operations.
• Experience with graduate-level business education, such as an MBA or similar master's degree, applied to strategic client management or financial analysis.
• Familiarity with navigating a large matrix technology organization to align business units around a shared client outcome.
• Experience with enterprise account planning methodologies and tools used to track client health, retention risk, and solution expansion opportunities.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave domestic travel.