[Hiring] Relationship Manager @Grant Street Group

Role Description

Are you someone who builds strong client relationships, earns trust quickly, and takes pride in delivering an exceptional client experience? Are you energized by learning the ins and outs of a client’s business, anticipating their needs, and helping internal teams stay aligned on what matters most to them?

You may be a great fit if you:

• Currently live in Florida or are planning to relocate. Southeast Florida residents are preferable based on client location.
• Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
• Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
• Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
• Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
• Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
• Are motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
• Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
• Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.

This role will support the Southeast Florida region, and candidates should expect approximately 50% travel for on-site client visitings, meetings, conferences, and internal events.

As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams.

Qualifications

• Passionate about relationship-building and client partnership.
• Ability to help clients get the most from the products and services provided.

Requirements

• Expected Salary Range: $95,000 – $135,000/year

Benefits

• Reward teamwork, professional excellence, and individual responsibility.
• Structured to support strong collaboration across teams.
• Care deeply about delivering excellent service to clients.

Recruitment Fraud Warning

It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions. All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in “@grantstreet.com”.

The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process.

If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.