[Hiring] Relationship Executive @Fanatics Betting & Gaming

Role Description

This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.

This is not a desk-only role. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach across text, phone, and other messaging channels.

What You’ll Do

• Customer Acquisition & Growth
  • Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
  • Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity.
  • Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis.
  • Build trust quickly and convert interested prospects into active, engaged customers.
• Onboarding & Customer Advocacy
  • Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform.
  • Educate customers on market mechanics, event opportunities, and platform features.
  • Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions.
• Engagement & Retention
  • Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events.
  • Reactivate dormant customers and deepen relationships with existing highest-priority users.
  • Anticipate customer needs and proactively solve problems to deliver a premium experience.
• Representation & Feedback
  • Represent Fanatics Markets professionally in customer conversations, events, and industry interactions.
  • Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities.

Qualifications

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.
• Strong written and verbal communication skills, especially in informal, 1:1 settings.
• Highly organized, reliable, and accountable - you follow through.
• Ability to thrive in fast-paced, evolving environments with minimal structure.

Requirements

• Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms (strong plus).
• Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics (strong plus).
• Willingness to work flexible hours around major events when customer engagement is highest (strong plus).

Benefits

• Salary Range: $90,000 — $110,000 USD.
• For information about our benefits, please visit https://benefitsatfanatics.com/ .