[Hiring] Regional Client Performance Manager @Boyd Group Services

Role Description

Working within the Client Support Organization and in close partnership with the National Account Team, the Performance Manager is primarily responsible for leading efforts to maximize operational performance for assigned Insurance Partner(s). The Performance Manager focuses on improving overall metrics and client results through a systematic approach to training, coaching, and developing operations teams while adhering to the requirements and guidelines of our Insurance Partners Direct Repair Program (DRP).

• Supports achievement of operational and client metrics.
• Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards.
• Conducts internal audits on insurance KPIs, estimating practices, and The WOW operating procedures.
• Develops a high-level understanding of key client expectations and metrics.
• Oversees performance improvement initiatives in repair centers not meeting expectations.
• Works in partnership with the National Account team to understand client requirements.
• Communicates performance information to Regional leadership and assists with improvement plans.
• Trains and coaches market and shop leaders on WOW repair processes.
• Participates in regular Regional and Market leadership calls.
• Supports training and implementation of Gerber’s processes related to new acquisitions.
• Extracts and analyzes data from internal reporting tools.
• Monitors and evaluates scorecard performance for insurance partners.
• May recommend new operating initiatives to improve performance.

Qualifications

• Post-secondary education or professional equivalent experience.
• 3 years previous experience in a collision repair environment or a similar role.
• 3 years comprehensive knowledge of the Insurance Partner guidelines, procedures, and Scorecard metrics.
• Complete understanding of the Wow Operating Way processes.
• Valid Driver’s License.

Requirements

• Effectively manage a fast-paced environment, demonstrating multi-tasking ability.
• Comprehensive knowledge of the estimating process.
• Excels at building and maintaining business relationships.
• Strong attention to detail and a high degree of accuracy.
• Effective communication skills, both verbally and in writing.
• Well-developed organizational skills with the ability to prioritize.
• Working knowledge of vehicle repair practices.
• Understand key shop metrics and client expectations.
• Extensive knowledge of the Management System (MIS) and Estimating Systems.
• Develop and maintain effective working relationships with all levels of staff.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for Full-time Employees.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Company Description

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details

• SALARY: $100,000 - $120,000 / Year.
• Compensation is commensurate with skill, education, and experience.
• This position may also be eligible for Bonus opportunities tied to individual or business initiatives.