[Hiring] Provider Success Manager @Paradigm Health

Role Description

The Provider Success Manager ensures that health system/provider partners are highly engaged in Paradigm’s services/network/vision, health system/provider needs and feedback are understood and advocated for within Paradigm, and engagement with the provider network is enabling Paradigm to achieve its mission of increasing patient access to clinical research.

• Establish and facilitate frequent and high-quality communication with health system research teams and leadership about the partnership, from specific project considerations to long-term strategic goals.
• Understand strategic strengths and limitations of health system partners regarding clinical research programs, infrastructure, trial portfolio, finances, etc., and formulate recommendations to help them and Paradigm achieve their research goals.
• Serve as the main point of coordination with sales, marketing, product, engineering, and clinical teams to achieve partner goals and ensure satisfaction.
• Working with the clinical, commercial, and technology teams, ensure success in leveraging Paradigm solutions/products at each health system to drive patient impact (e.g. - enrolled patients, new study activations, etc.).
• Curate and promote clinical research partnership opportunities between Paradigm sponsor partners and network sites to drive patient impact while supporting company financial performance and growth targets.
• Influence health systems partners to participate in cross-network programming and events including case studies, webinars, networking opportunities, white papers, etc.
• Work with Paradigm technology teams to collect customer product feedback and represent top strategic product enhancement requests during internal product venues; advocate for and help to prioritize customer needs in the product planning process.
• Own all facets of the contracting process post-MSA with network health systems including subscription renewals, upsell SOWs, and other agreements as necessary.

Qualifications

• Minimum 4 years of experience in a combination of:
• SaaS client service delivery, contracting, and relationship management at health care systems.
• Healthcare clinical operations with a focus on change management, business development, account management, or partner success.
• Clinical trial operations (CRO, sponsor, and/or site) and familiarity with key research processes, tools, and stakeholders a plus.
• Experience working with CRM (Hubspot, Salesforce, or similar), project management (Monday, MS Project, Smartsheets), and development (JIRA, Confluence) systems/tools.
• Strong track record of working across clinical, technology, and business teams in internal and external settings to drive forward complex initiatives in support of partner/customer needs.
• Proven ability to lead work/partnership with external executive stakeholders and client/internal leadership teams and drive alignment with shared partnership goals.
• Proven ability to manage and influence end-to-end customer/external relationships with a high degree of initiative and limited guidance on day-to-day activities.
• Tangible record of driving account performance, as proven by measurable KPIs.
• High degree of responsiveness, reliability, and integrity.
• Decisiveness, strong judgment, analytical, and problem-solving skills.
• Excellent time-management skills.
• Strong interpersonal and communication skills, especially among cross-functional teams.
• Willing to travel up to 30%.

Benefits

• Equal employment opportunities to all qualified individuals.
• Encouragement and welcome for candidates from all backgrounds and perspectives to apply.
• All employment decisions based on job-related factors such as skills, experience, and qualifications.