[Hiring] Product Specialist @PriceLabs

Role Description

In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.) eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit, specifically in Spain, Portugal, or Italy.

Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location.

Key responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

Qualifications

• Maximum of two years of experience in any relevant role or field.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Math score of 85% and above in your 10th grade.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
• Experience working with Zohodesk or other support/service software.

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

Company Description

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

• Every day, we price over 600,000+ listings globally across 150+ countries.
• We offer world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
• In 2025, we scaled to 600K+ listings, 160+ integrations, 300+ globally remote team, 70K+ customers worldwide, and 40% diversity.

Industry awards won:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025
• STRive Awards 2026

We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs?

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
• We are a remote-first organisation and accept work from home as the norm.
• PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment.